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网上购票须知

•旅客在网上购票必须遵守联航 《旅客须知》及中国民用航空总局颁布的各项有关规定,并对网上购票的各项内容负责。

• When buying e-tickets, the passengers must comply with the relevant provisions set out in the Notice to Passengers and the relevant regulations enacted by the Civil Aviation Administration of China, and shall be responsible for the whole course of purchase.

•购票人应严格遵守政府主管部门对乘坐民航班机所需有效证件的规定,保证乘机人证件合法性和有效性,如因证件与姓名不符或证件失效等问题产生的后果均由购票人负责。

• The purchaser shall strictly abide by the provisions enacted by the competent government authorities for the valid certificates required for civil aviation flights, guarantee the legitimacy and validity of their documents, and shall be held accountable for any consequences arising therein, such as the discrepancy in the user's name or the invalidity of the documents.

•购票人在网上订票时,必须如实填写乘机人的相关个人资料和联系方法,因资料不清或不详造成购票后的一系列经济损失由购票人承担。

• In the case of booking tickets online, the purchaser must fill in the relevant personal and contact information on the flyer. Any economic losses caused by unclear information shall be borne by the purchaser.

•购票人必须在预订座位后的15分钟内完成出票手续(即网上支付),系统产生票号后即为支付成功,请购票人在“订单管理”中予以确认。逾时支付将被视作支付不成功,该次订座自动取消。 

• The purchaser must complete the ticketing procedures (i.e. online payment) within 15 minutes after reserving the seat. Payment is deemed as successful if the ticket number is created in the booking system, and the purchaser shall confirm it in the Order Management. Overdue payments will be considered as unsuccessful payment, and the seat reservation will be automatically cancelled. 

•本网站暂不支持购买特殊(票价)旅客(包括重要旅客VIP、伤病旅客、残疾旅客、担架旅客、革命伤残军人和警察、孕妇、无人陪伴老人和无成人陪伴儿童 等)以及需申请特殊服务(包括特殊餐食、预定座位号、轮椅旅客等),请直接与中联航直属售票处联系办理特殊服务的申请和订票业务或拨打中联航客户服务热线 咨询,中联航暂不受理上述特殊(票价)以及特殊服务旅客网上购票的申请。

• Special offers for passengers such as VIP, the sick and wounded, the disabled, stretcher passengers, disabled servicemen and policemen, pregnant women, unaccompanied elders or children etc., and the request for special service, including special meals, seat number reservation, wheelchair bound passengers etc. are unavailable on this website. Please contact with the ticketing office directly affiliated to China United Airlines for special service and ticket booking, or call the CUA's customer service hot line. China United Airlines shall not accept the applications of online special ticket services for the passengers above.

•本网站支持购买婴儿票。为保证飞行安全,航空公司对每个航班上载运的婴儿数量均有限制。

•Purchase of infant tickets is available on this website. In order to guarantee flight safety, the number of infants carried on each flight shall be limited by the airline.

乘机手续办理
Check-in

•为保证航班准点,中联航国内航班将在起飞前120分钟开始办理乘机手续,起飞前40分钟停止办理。

•To guarantee the flights take off as scheduled, for domestic flights, CUA will begin the check-in formalities 120 minutes earlier before departure and stop check-in 40 minutes before taking off.

•旅客凭网上购票时所使用的有效旅行证件在上述时限内到达机场柜台办理乘机手续。

• Passengers should go through the check-in procedures at the airport counter with the valid travel documents used for the on line purchase of tickets within the above-mentioned time.

有关行程单(发票)
Itinerary (invoice)

•《航空运输电子客票行程单》(以下简称行程单)作为旅客购买电子客票的报销凭证。

• The Itinerary of E-ticket for Air transport" (hereinafter referred to as itinerary) is used as reimbursement receipt for passengers to purchase e-tickets.

•网上购票的旅客最晚可在客票全部航段使用完毕后的7天内凭有效旅行证件在北京南苑机场售票柜台领取电子客票行程单。

• Passengers who purchase tickets online will be able to receive an electronic ticket itinerary at the ticket counter at Beijing Nanyuan Airport upon the valid travel documents within 7 days after the full flight of the passenger ticket is completed.

•行程单只能打印一次。行程单不作为机场办理乘机手续和安全检查的必要凭证。

• The itinerary can only be printed once. The itinerary shall not be used as an indispensable voucher for check-in and security inspection.

•已打印行程单的旅客要求服务变更时应出具该行程单,要求退票时必须退还该行程单。旅客可直接将行程单退回给原打印地。

• Passengers who have printed the itinerary shall provide the itinerary when they request for change, and the itinerary must be returned if they require for refund of the ticket. The passengers may directly return the itinerary to the ticket office where it is printed.

•遗失行程单不影响旅客登机,旅客可直接凭有效旅行证件办理登机手续,行程单遗失不补。

• The loss of an itinerary, which will not be replaced, shall not affect passengers' boarding, and they can go through the check-in formalities directly with the valid travel documents.

客票的变更申请
Application for ticket changes

•客票变更指:变更航班起飞日期、时间、舱位等级。

• Passenger ticket changes refer to the alterations of the flight's departure date, time and class.

•对于可以改期的客票,若改期航班没有同等舱位开放,则可更改至该航班前一个开放舱位,需要支付相应的升舱费用。同时,涉及改期收费的客票需同时收取改期费。

• The changeable ticket can be upgraded into a higher open class prior to the original flight if there is no equivalent open class for the rescheduled flight, and the corresponding expenses for the upgraded class is required. Meanwhile, the rescheduling fees should be charged.

•在网站购买国内客票的旅客可在网上进行上述客票变更业务的操作。

• The passenger can handle online the above-mentioned ticket change for domestic ticket purchased online.

•在网站购买地区客票的旅客暂不能在网上进行上述客票变更业务的操作。

• The passenger can not handle online the above-mentioned ticket change for international ticket purchased online.

•联航客户服务热线(400-102-6666)可接收电子客票旅客的客票变更业务,旅客也可选择在联航各地直属售票柜台或机场联航票台办理相关业务。

• E-tickets change services are available at the CUA customer service line (400-102-6666), or the passengers can also choose the related services at CUA’s ticket offices or airport counters.

出票后变更旅客证件号码
Change of the passenger's document number after ticket issuance

•凡在网上购票的旅客,请在“输入旅客信息”时准确地输入旅客的证件号码。出票后如需更改证件号码【仅限一次且3位以内(含3位)】,请在航班实际起飞一小时以前拨打中国联航客服电话400-102-6666办理。

• Passengers who buy tickets on line should correctly enter their document number into the Passenger Information column. If needing to change the document number after ticket issuance, it only can be rewritten once within three digits (inclusive). Please contact the CUA customer service 400-102-6666 one hour earlier before the actual departure time of the flight.

•旅客发现证件号码和实际办理登机手续时使用的证件号码不一致时【证件号码错4位以上(含4位)】,则只能将原客票按自愿退票办理。

• If the passenger's document number is found inconsistent with that used in check-in procedures (the wrong numbers are more than four digits (inclusive)), the original ticket can only be refunded as voluntary.

•除中华人民共和国居民身份证件(含户口本)与中华人民共和国外国人永久居留身份证可更改3位(含3位),其他仅可更改2位(含2位)。

• Except that three digits (inclusive) can be changed as for Citizen ID card (including the household register) and the permanent resident ID card of the People's Republic of China, only two digits (inclusive) can be changed for other documents.

出票后变更旅客姓名
Change of passenger name after ticket issuance

•凡在网上购票的旅客,请在“输入旅客信息”时准确地输入旅客姓名,输入姓名需与乘机证件姓名一致。

• Passengers who buy tickets on line should correctly enter the flyer's name into the Passenger Information column, which should be consistent with that in check-in documents.

•出票后如需更改旅客姓名,请在航班实际起飞一小时以前拨打中国联航客服电话400-102-6666办理。

• If needing to change the passenger name after ticket issuance, please contact the CUA customer service 400-102-6666 before the actual departure time of the flight.

•姓名更改仅可更改音同字不同、音似字、形似字、偏旁差错字、汉语拼音和英文字母(仅在三位(含)以内)

• The name can only be changed with homophones, phonetically similar words, homonyms, radical-error words, Chinese phonetic alphabets or English letters (only within three digits (inclusive))

客票规则
Ticket rules

内容详见【旅客须知】:http://new.flycua.com/travelhelp/index.html

For more information, please refer to: http://new.flycua.com/travelhelp/index.html

客票验真
Ticket verification

•购买联航电子客票的旅客可登陆联航网站的客票验证页面,输入客票票号以及旅客姓名,查看所购买客票的真实性以及行程序列号。

• The passengers who purchase the e-tickets can login to the ticket verification page on the CUA website and enter the ticket number and passenger name to check the authenticity of the purchased ticket and the itinerary's serial number.

支付常见问题解答
FAQ on Payment

•支付常见问题解答
FAQ on Payment

• FAQ on Payment

1. 网上银行已经扣款,但“我的订单”中订单状态仍为“等待支付”?

1. Why is "my order" status still "unpaid" after the online payment deducted from my bank account?

答:这是因为银行的支付数据没有即时传输到我航。系统将开始自动更新您的支付状态,请耐心等候3-5分钟,不要再次点击“支付”,若订单状态仍未为“已支付”,请与中联航客服联系。

A: This is because your payment data has not been immediately transmitted to CUA. The system will automatically start renewing your payment status, please wait for 3 to 5 minutes and do not click the "Pay" button again, and if the order status still shows “paid”, contact the CUA customer service.

2. 网上银行重复多次付款了该怎么办?

2. What if my bank account is deducted more than necessary?

答:由于您的支付信息银行没有即时传输到联航,造成您的银行重复扣款。我们会将重复支付的票款金额退回到您的支付卡内。

A: It is because your payment information has not been immediately transmitted to CUA. We will return the surplus money to your payment card.

如您还是无法支付,请拨打我们的24小时客服热线4001026666得到帮助。

If you are still unable to pay, please call our 24-hour service hot line 4001026666 for help.

价格举报电话:12358; 监督电话:4001026666