KN communicates his policy of ADM(Agency Debit Memo) issue to the travel agencies. This policy is subject to modifications through an official notice within 30days of anticipation.
1. In the case of any issuance on 822 KN ticket stock not in compliance with tariffs, rules, general conditions of carriage and other instructions provided by KN and IATA, an ADM(Agency Debit Memo)will be issued by KN via ASD as per IATA resolution 850m.
2. KN issues ADMs within 9 months after the last date of travel and makes all efforts to issue them quickly and accurately. However, in certain cases KN reserves the right to issue an ADM up to 36 months.
3. KN will provide agent with the ADM reason and the phone or fax number and email address of a person or department that has knowledge of the concerned ADM.
4. An agent can dispute an ADM issued by KN via ASD with the person mentioned on the ADM, within 14 days after issuance in accordance with IATA resolution 850m.KN will handle rejected or disputed ADMs in a timely manner. The dispute will be reviewed within 60 days of receiving it. The status will always be reflected on ASD.