This Plan is formulated by China United Airlines Co., Ltd. (hereinafter referred to as CUA) in accordance with the Provisions on the Punctuality Management of Flights (Decree No. 56  of the Ministry of Transport) in order to provide a good service for passengers during flight delay, and enhance its emergency response capacity.
II. Scope of Application
This Plan applies to all the flights undertaken by China United Airlines.
"On-board Delay" means the case that the passengers’ waiting time from closure of the cabin door till takeoff or from landing till opening of the door exceeds the taxi time specified by the airport.
IV. Rules for the Plan
(A) Regular release of flight dynamics information to passengers
In the event of an on-board delay, the cabin crew should keep in touch with the flight crew and promptly notify the passengers of the delay information, such as the cause of delay and the estimated delay time.
1. If the aircraft has not launched 10 minutes after normal closure of the cabin door, the cabin leader should immediately communicate with the flight crew to keep abreast of the latest information and broadcast it to passengers;
2. Broadcast the flight dynamic information every 30 minutes during waiting;
(B) Timely provision of catering services to passengers
1. For on board delay of more than 2 hours (inclusive), beverages and food shall be provided to passengers without affecting the flight safety and cabin safety, and causing no further delay.
2. For an on-board delay in departure, in case of insufficient provision of food and beverage, promptly inform Integrated Management Department of meals if possible, based on the timetable for catering addition provided by Integrated Management Department and the expected departure time of the flight; provided that the provision of meals may not affect cabin safety or cause further delay of the flight.
3. When the objective conditions are not allowed for catering, provide passengers with other good services and explanations.
(C) During delay on board, ensure the normal use of the bathroom under the premise of not affecting aviation safety.
(D) Special attention should be paid to passengers requiring special care, such as disabled persons, the elderly, pregnant women and unaccompanied minors during delay on board, providing preferential services for them when necessary.
(E) Cabin attendants should strengthen cabin inspections during flight delay, answer passenger inquiries, and try their best to provide assistance to passengers.
(F) Conditions and limitations for passengers’ getting off
1. Arrange passengers to get off the plane in one of the following conditions:
(1) In cases of delay on board exceeding 3 hours (inclusive) and no definite time for departure, CUA will arrange passengers to get off the plane and wait for the next flight without violating aviation safety and security regulations.
(2) In case of on board delay of the departure flight, if passengers propose to get off the aircraft for their own reasons, arrange them to get off as soon as possible without violating aviation safety and security requirements.
2. The passenger’s getting off should be banned or suspended in one of the following restrictions:
(1) For air defense or security considerations.
(2) Clearly restricted by the airport customs and border inspection authorities on international and regional flights.
(3) If the operation of the airport may be greatly interfered when the aircraft is taxing back.
When the objective conditions are not allowed for passengers to get off the plane, provide passengers with other good services and explanations.
CHINA UNITED AIRLINES
December 07, 2016