Article 1 General

1.1 Overview

To define the rights and obligations between the carrier and passengers in air transport, CUA has formulated the Regulations, which shall be deemed as part of the passenger transport contract of CUA.

1.2 Basis

The Regulations are formulated in accordance with relevant laws and regulations such as the Civil Aviation Law of the People's Republic of China, the Consumer Protection Law of the People's Republic of China, the E-Commerce Law of the People's Republic of China, the Regulations on the Administration of Passenger Services for Public Air Transport, the Rules on Operation Certification of Large Aircraft Public Air Transport Carriers, the Provisions on the Administration of Airworthiness of Civil Aircraft Operations, and the Regulation on the Transport of Dangerous Goods by Air.

1.3 Priority of Law

All matters related to the contract including the effectiveness, validity, interpretation, performance, dispute resolution of the Regulations shall be subject to the laws of the People's Republic of China, including international conventions concluded or participated in by the People's Republic of China.

If any provision of the Regulations conflicts with applicable laws and international conventions, the latter shall prevail. If any clause of the Regulations is judged to be invalid due to conflict with applicable laws and international conventions, the remaining clauses of the Regulations shall remain valid.

1.4 Language Version

The Regulations are written in Chinese and translated into other language versions. When the Chinese version is inconsistent with other language versions, the former shall prevail.

1.5 Other Provisions

The title of each article in the Regulations is for convenience only and is not used to interpret the content of the article.

Article 2 Scope of Application

2.1 Basic Principles

2.1.1 Unless otherwise provided in 2.1.3, 2.2 and 2.3 thereof, the Regulations apply to public air transport of passengers and baggage by CUA on civil aircraft with charges. The Regulations constitutes part of the contract between CUA and the passenger transport contract, and the rights, obligations and responsibilities of CUA and the passengers are subject to the Regulations.

2.1.2 In view of the frequent changes in the matters listed in the Regulations, CUA has separately formulated the "(Domestic) Freight Rate Application Rules of China United Airlines" and "(International) Freight Rate Application Rules of China United Airlines", which are considered as part of the Regulations. If the above provisions are inconsistent with the Regulations, the separately formulated provisions shall take precedence over the Regulations.

2.1.3 For free and special fare transport, the corresponding special freight rate rules shall apply; only when there is no such special freight rate rule or when there is no specific provision in special freight rate rule, the Regulations shall apply partially or wholly.

2.2 Aircraft Charter

The transport provided under the CUA charter contract shall be subject to the provisions of the charter contract and charter ticket terms; when there is no specific provision in the charter contract and charter ticket terms, the Regulations shall apply partially or wholly.

2.3 Code Sharing

The Regulations shall also apply to code-sharing flights with CUA actually operated by other carriers. The actual carrier transport conditions or terms may differ from the Regulations. Except for Articles 3 and 4 of the Regulations, the actual carrier difference clause shall be regarded as an integral part of the Regulations in code-sharing flights and shall take precedence over the corresponding content of the Regulations.

The conditions and terms between CUA and the actual carrier in code sharing flights that may differ include but are not limited to: boarding regulations, regulations on refusal and restriction of transport, baggage transport regulations, flight overbooking regulations, and regulations on flight delays, cancellations and diversion.  

2.4 Continuous Transport

The transport performed by CUA and other carriers under a contract or consecutive ticket numbers is regarded as an indivisible transport. Unless otherwise provided by laws, the transport responsibilities of each carrier listed on the ticket to passengers are subject to their respective transport conditions.

Article 3 Ticket Sales

3.1 Basic Principles

3.1.1 General Rules

3.1.1.1 On the ticket, the company name "China United Airlines" is abbreviated to the two-letter code "KN". When CUA is the contracting carrier, the first three digits of the ticket number are the CUA ticket settlement code "822".

3.1.1.2 CUA tickets are preliminary evidence of the conclusion of an air transport contract and agreement on transport conditions between CUA and passengers. Unless otherwise specified, the rights and obligations of CUA and passengers stipulated in the Regulations apply only to a single air transport contract and are not related to other transport contracts. If a passenger purchases multiple tickets for two or more flight segments, or purchases one ticket, different legal effects will be generated. Passengers should have a full understanding of this and choose to buy tickets according to their own actual situation.

3.1.1.3 CUA only provides transport services for passengers whose names are listed on the ticket, and is entitled to require passengers to show their valid identity documents.

3.1.1.4 Tickets are not negotiable.

3.1.1.5 Each flight coupon or electronic flight coupon should list the flight segment and cabin class. After confirming the flight date and completing the reservation, CUA will accept to provide transport. For unreserved flight coupons or electronic flight coupons, CUA will reserve seats for passengers based on their application, the fare rules of the ticket they hold and the availability of seats on the flight they applied for.

3.1.1.6 For international and regional connecting flight tickets with domestic segments, the flight coupon or electronic flight coupon for the domestic segment can be used directly without exchanging it for a domestic ticket. Domestic air transport tickets purchased by passengers abroad (including Hong Kong, Macao and Taiwan) with international tickets should be exchanged for domestic tickets before they can be used.

3.1.2 Ticket Validity Period

3.1.2.1 Passengers should complete all flights listed on the ticket within the validity period of the ticket.

3.1.2.2 Unless otherwise specified, the validity period of a ticket shall be calculated from 00:00 (inclusive) on the day after the first trip, purchase or reissue to 24:00 (exclusive) on the date of expiration.

(1) After the ticket is partially used, it will be valid for one year starting from 00:00 (inclusive) on the day after the first trip. Regardless of whether the ticket is changed later, the starting date of the ticket validity period remains unchanged;

(2) If whole ticket is not used:

A) The validity period of the ticket shall be one year starting from 00:00 (inclusive) on the day after the ticket is purchased;

B) If a passenger applies for a change of ticket and a new ticket number is generated, the validity period of the ticket shall be calculated from 00:00 (inclusive) on the day after the new ticket is issued.

3.1.2.3 The validity period of a special fare ticket shall be calculated in accordance with the validity period specified in the fare rules for that special fare.

3.1.3 Ticket Usage

3.1.3.1 Use Sequence

The flight coupon of the ticket should be used in the sequence from the departure point according to the segment listed on the ticket. CUA will not accept, change or refund flight coupons that are not used in specified sequence, i.e. no refund of unused fares, taxes and fuel surcharges.（If the flight irregularity is attributed to the airline's reason, this clause shall not apply.）

3.1.3.2 Open Tickets

If the ticket purchased by a passenger is an open ticket, the passenger can apply for a seat reservation based on travel needs and flight seat availability. For such a ticket, within the scope permitted by the ticket use conditions and the transport contract, the passenger can be exempted from the change fee for the first confirmation of seat. However, the passenger shall pay the difference in fares, taxes and fuel surcharges between the new flight and the original open ticket when the seat is reserved. If the original open ticket is changed again after confirmation or when unsettled matters are confirmed, the conditions for use of the ticket shall apply.

3.1.4 Electronic Ticket Itinerary for Air Transport

3.1.4.1 The electronic ticket itinerary for air transport is a type of reimbursement voucher. If a passenger purchases an electronic ticket, he/she should print the paper electronic ticket itinerary for air transport within 28 days after all flight segments are used up, and the exchanged ticket should be printed within 28 days after the ticket is exchanged; the electronic invoice (electronic ticket itinerary for air transport) can only be issued within 180 days after all flight segments are used up. The paper electronic ticket itinerary for air transport, the electronic invoice (electronic ticket itinerary for air transport), and other invoices cannot be issued repeatedly.

3.1.4.2 If the printed paper electronic ticket itinerary for air transport is lost, it will no longer be reprinted in accordance with the provisions of the "Regulations on Electronic Ticket Itinerary for Air Transport ", but the performance of the passenger transport contract will not be affected. When the ticket is refunded, the printed paper electronic ticket itinerary for air transport must be collected, so it shall be kept properly.

3.2 Ticket Fare and Taxes

3.2.1 Application of Ticket Fares

3.2.1.1 The ticket fare refers to the price of air transport services for passengers from the departure airport to the destination airport. It does not include ground transport service fees within the airport area, between terminals, between airports or between airports and urban areas, nor does it include taxes and fuel surcharges.

3.2.1.2 The ticket fare is the fare applicable to the flight purchased by the passenger at the time of purchase. CUA may adjust the ticket fare after the ticket is sold, but the fare of the passenger's purchased ticket will remain unchanged.

3.2.1.3 Tickets with different fares contain different change and refund restrictions. Passengers can choose the fare type according to their own needs and abide by the corresponding rules when changing or refunding tickets.

3.2.2 Delivery of Ticket Fare

3.2.2.1 Passengers should pay the ticket price in the currency stipulated by the country where they are located and the payment method stipulated by CUA. Unless otherwise agreed between CUA and passengers, the ticket price shall be paid in cash.

3.2.2.2 When the ticket fare received does not match the applicable fare or there is an error in calculation, the passenger shall make up for the shortfall or CUA shall refund the overcharged fare.

3.2.3 Taxes and Charges

To the extent permitted by laws, taxes or charged imposed by the government, relevant authorities or airport operators shall be paid by passengers and will be listed separately on the ticket. When passengers purchase tickets, CUA will inform them of taxes and charge that are not included in the ticket fare.

3.3 Reservation and Ticketing

3.3.1 General Rules

3.3.1.1 Passengers can reserve seats and purchase tickets through the official website of CUA (www.flycua.com), CUA mobile client, CUA service hotline, CUA direct ticket office or its authorized aviation sales agent and other channels recognized by CUA.

3.3.1.2 When reserving seats and purchasing tickets, passengers shall provide their own valid identity documents, which shall be the same as those used for check-in.

3.3.1.3 If the passenger fails to complete the payment within the time limit specified by CUA, CUA may cancel his/her reservation.

3.3.1.4 Passengers who change or cancel their seat reservations shall comply with the ticket fare rules and make application within the time limit specified by CUA. If the ticket is accompanied by restrictions, only the provisions of the restrictions can be applied to passenger's changing or reservation canceling.

3.3.1.5 When purchasing connecting flights, the passenger must understand and follow the minimum connection time stipulated by local airports. If the connection time of the connecting flight purchased by the passenger is less than the shortest connection time, CUA will not be responsible for any losses caused thereby.

3.3.1.6 CUA has the right to impose restrictions on tickets of certain fares to limit or exclude the rights of passengers who purchase such tickets to change, refund or transfer their tickets. CUA will inform passengers of the conditions for changing, refunding or transferring their tickets.

3.3.2 Collection and Use of Personal Information

Passengers shall ensure the accuracy of the personal information they provide to CUA and bear all consequences arising from inaccurate information provided by them. The personal data are collected for the purpose of enforcing the Regulations, including but not limited to reserving seats, purchasing tickets and arranging related transport services. Once a passenger submits an application for reservation or ticket purchase, he/she authorizes CUA to retain his/her personal data for the performance of the air transport contract (including the Regulations) so that CUA may transmit the data to its departments, other relevant carriers, providers of related services or legally permitted institutions. CUA will take all reasonable and feasible security control measures to protect passengers' personal information. Passengers can ask CUA about its privacy policy. The privacy policy is not part of the Regulations.

Article 4 Ticket Change and Refund

4.1 Ticket Change

4.1.1 General Rules

4.1.1.1 Passengers shall change their tickets within the validity period of the tickets.

4.1.1.2 Passengers shall contact the contracting carrier or its air sales agent to handle ticket changes.

4.1.2 Voluntary Change

4.1.2.1 Voluntary change refers to the passenger's request to change the cabin class, time, flight date, etc. for his/her own reasons. If CUA has no flights or seats available for change within the time frame specified by the passenger or the passenger requests a downgrade, the passenger may apply for a voluntary refund in accordance with 4.2.3 of the Regulations.

4.1.2.2 If a passenger requests to voluntarily change the ticket, CUA or its sales agent will handle it in accordance with the ticket usage conditions corresponding to the purchased ticket under the condition that there are available seats on the flight. Passengers shall be responsible for the resulting change fees, as well as differences in fares, taxes and fuel surcharge.

4.1.2.3 If a passenger proposes to voluntarily change the carrier, a voluntary refund shall be processed in accordance with 4.2.3 of the Regulations.

4.1.3 Involuntary Change

4.1.3.1 If a passenger requests to change his/her ticket due to flight departure delay, cancellation, early departure, range change, physical cabin class degradation or the carrier's inability to operate the original flight, CUA and its sales agents may handle an involuntary change for the passenger without charging a change fee.

4.1.3.2 Date and Flight Scope for Involuntary Flight Change

(1) CUA shall transfer passengers to a CUA flight acceptable to the passengers within 7 days before or after the original flight free of charge. If a passenger needs to change to a flight that is 7 days beyond the original flight, voluntary changes shall be handled in accordance with 4.1.2 of the Regulations. If there are no available seats on a CUA flight within 7 days before or after the original flight, it is allowed to change to the nearest available CUA flight free of charge. Change free of charge can be made once only.

(2) If a passenger changes his/her ticket involuntarily due to reasons attributable to CUA, CUA may, with the consent of the passenger and the relevant carrier, process an involuntary transfer to transport the passenger to the destination or stopover point (Transfer is limited to flights of air transport companies that have settlement agreements with CUA, and it shall be handled in accordance with the abnormal flight transfer agreement, and the transferred segment shall be the same as the flight segment listed on the original ticket).

4.1.3.3 If the physical cabin class enjoyed by the passenger is lower than the physical cabin class corresponding to the ticket due to the reasons listed in 4.1.3.1 of the Regulations, CUA will refund the corresponding fare difference to the passenger.

4.2 Refund

4.2.1 General Rules

4.2.1.1 Under the premise that there is no contrary provision in the fare rules, CUA accepts refund applications for part or all of the unused flight segments of CUA tickets held by passengers during the validity period in accordance with the fare rules contained in the tickets. Passengers must apply for a one-time refund for all unused segments on their tickets, not in batches or segments.

4.2.1.2 Passengers shall contact the contracting carrier or its air sales agent to apply for a ticket refund and go through the refund procedures at the original ticket purchase channel.

4.2.1.3 The ticket coupon status of the passenger requesting a refund must be valid and open for use.

4.2.1.4 The passenger who requests a refund shall make the request within the validity period of the ticket specified in 3.1.2 of the Regulations. Failure to do so will be deemed as the passenger's waiver of the right to a refund, and CUA has the right not to process it, that is, not to refund the unused fare, taxes and fuel surcharges. CUA shall complete the refund procedure within 7 working days from the date of receipt of the passenger's valid refund application (excluding the processing time of the financial institution).

4.2.1.5 The passenger who has printed out the electronic ticket itinerary for air transport must return the printed paper electronic ticket itinerary for air transport when refunding his/her ticket.

4.2.1.6 CUA will give priority to refunding the ticket price to the original payment account. If it fails to refund the ticket price to the payment account due to special reasons, it can refund the passenger or the trustee authorized by the passenger.

4.2.1.7 The passengers shall bring their original ID card they present to purchase the tickets for refund. If a passenger entrusts another person to handle the refund procedure, the trustee shall hold a power of attorney acceptable to CUA, the original valid identity document of the passenger listed on the ticket, and the original valid identity document of the trustee.

4.2.1.8 China United Airlines will refund the ticket price to the objects as specified by 4.2.1.6 and 4.2.1.7 in accordance with 4.2.1 thereof. This shall be regarded as a formal refund, and the transport contract relationship between CUA and passengers will be terminated immediately.

4.2.2 Currency

4.2.2.1 Any refund must comply with the laws and other relevant regulations of the original place of purchase and the country where the ticket is refunded. CUA gives priority to refunding in the original payment currency, but CUA can also choose to refund in the currency of the country where the ticket is purchased or the currency of the country where the refund is made.

4.2.2.2 Due to the possibility of differences in currency exchange rates, passengers shall not make a refund claim against CUA for this difference.

4.2.3 Voluntary Refund

4.2.3.1 "Voluntary Refund" refers to a refund requested for a passenger's own reasons. If a passenger requests a voluntary refund, CUA or its sales agent shall handle it according to the ticket usage conditions corresponding to the ticket purchased by the passenger.

4.2.3.2 If a passenger voluntarily terminates his/her trip at the stopover point of the flight, the fare, taxes and fuel surcharges of the flight will not be refunded.

4.2.4 Involuntary Refund

4.2.4.1 If a passenger requests a refund due to flight departure delay, cancellation, flight advance, range change, physical cabin class degradation or the carrier's inability to operate the original flight, CUA and its sales agents may handle an involuntary refund for the passenger without charging a refund fee.

4.2.4.2 If all tickets are not used, the full fare, taxes and fuel surcharges will be refunded, but the change handling fee collected will not be refunded;

4.2.4.3 If the ticket has been partially used, the corresponding fare of the unused flight segment, refundable taxes and fuel surcharges will be refunded, but the refunded amount shall not exceed the original ticket payment amount, and the change fee collected will not be refunded.

4.2.5 Refund due to Illness

If a passenger is unable to travel on the flight or date listed on the ticket due to injury, illness or other health reasons of himself/herself or his/her companions (limited to two), he/she may present certification materials acceptable to CUA and apply for a voluntary refund in accordance with 4.2.3 thereof within the validity period of the ticket without paying a refund fee.

Article 5 Boarding

5.1 Check-in and Boarding

5.1.1 Check-in Procedure

5.1.1.1 Passengers must use their valid travel documents to complete ticket inspection, baggage check-in, and obtain paper or electronic boarding vouchers in real name before the flight check-in deadline. The valid ID presented by the passenger shall be consistent with the valid ID provided for purchasing the ticket. If necessary, CUA will retain a copy of the passenger's valid travel document.

5.1.1.2 The check-in deadline varies from airport to airport. Passengers shall check and comply with the check-in deadline requirements of each airport to avoid missing their flights.

5.1.1.3 Passenger No-show

(1) If the passenger requests to change to a subsequent flight or refund the ticket after missing the flight due to any reason, CUA may handle voluntary changes or voluntary refunds for the passenger in accordance with 4.1.2 or 4.2.3 thereof;

(2) If a passenger misses his/her flight due to CUA and requests to change to a subsequent flight, CUA shall actively make arrangement if there are available seats on the subsequent flight without charging the passenger any fees. If the passenger does not accept the above arrangement and requests a refund, CUA shall handle it in accordance with 4.2.4 thereof for involuntary refunds.

5.1.2 Acceptance of Inspection

Before boarding the aircraft, passengers and their baggage must undergo security checks. Otherwise, CUA has the right to refuse to transport the passenger or his/her baggage.

The inspection methods include but are not limited to equipment inspection, manual inspection, oral inquiry and other inspection methods specified by the local government or security inspection agency. The inspection method shall be based on the inspection results of local governments and airports. There may be remote baggage inspection. CUA shall not be liable for any bodily injury to passengers or damage or loss of property caused when they are within or under the custody of inspection agency, unless it is caused intentionally or through gross negligence on the part of CUA, except as otherwise provided by Chinese laws and international conventions.

5.1.3 Travel Entry/Transit

5.1.3.1 Passengers shall obtain valid travel documents, visas or certificates required by health and epidemic prevention policies from the departure point, agreed stopover point to the destination point. They shall check the entry and exit regulations of the flight's origin, stopover point or destination country on their own, and understand and comply with all applicable laws, regulations, orders and travel regulations. Passengers who fail to comply with relevant regulations and are unable to board the aircraft or reach their destination shall bear the corresponding responsibilities and losses.

5.1.3.2 The information required by 5.1.3.1 thereof provided by CUA and its authorized agents is for the purpose of providing convenience and assistance to passengers, and CUA shall not be liable for this. CUA shall not liable for the consequences of passengers failing to obtain such documents or visas, or failing to comply with the above applicable laws, regulations, orders and travel regulations.

5.1.3.3 When CUA transports a passenger who is denied from transit or entry back to the departure point or other location in accordance with government orders, the passenger shall pay all expenses incurred thereby. CUA will not refund the fees charged for transport the passenger to the point of denied entry or repatriation.

5.1.3.4 If CUA is required to pay or mortgage a fine or bear any expenses due to the passenger's failure to comply with the laws, regulations, orders, requirements and travel conditions of the relevant country or failure to present the required documents, CUA has the right to require the passenger to reimburse CUA for the fees paid or mortgaged and all expenses incurred thereby.

5.1.4 Passenger Boarding

5.1.4.1 General Rules

The gate closing time of each flight is different. Passengers shall check and comply with the gate closing time requirements of each airport to avoid missed boarding.

5.1.4.2 Passenger Missed Boarding

(1) If a passenger misses a flight due to any reason and requests to change to a subsequent flight or refund the ticket, CUA may handle voluntary changes or voluntary refunds for the passenger in accordance with 4.1.2 or 4.2.3 thereof;

(2) If the passenger misses a flight due to CUA' reasons, CUA shall make arrangement for the passenger to take a subsequent flight as soon as possible or handle the situation in accordance with the provisions of 4.2.4 thereof on involuntary refunds.

5.1.4.3 Passenger Wrong Boarding

(1) In case of wrong boarding due to passengers' reasons, the ticket price will not be supplemented or refunded. CUA can arrange for passengers who have taken the wrong flight to take the earliest CUA flight with available seats to the destination on the passenger's ticket.

(2) If a passenger takes the wrong flight due to reasons attributable to CUA, CUA will arrange for the passenger to take the earliest CUA flight with available seats to the destination on the passenger's ticket. If the passenger does not accept the above arrangement and requests a refund, CUA shall handle it in accordance with 4.2.4 thereof for involuntary refunds.

5.1.4.4 Missed Connecting Flight by Passenger

In the transport of connecting flights (with the shortest connection time stipulated by the transit airport), if passengers are unable to catch up with the scheduled connecting flight at the flight connection point due to flight departure delays, cancellations, or itinerary changes caused by CUA, as the actual carrier of the flight before the connection point, CUA shall make appropriate arrangements for passengers at the connection point.

5.2 Seating Arrangement on Board

5.2.1 In addition to providing seats according to the flights and cabin classes that passengers have already booked, CUA shall try its best to meet passengers' requirements for seats of the same cabin class, but it does not guarantee to provide seats designated by passengers.

5.2.2 In order to ensure flight safety, CUA has the right to designate seats at aircraft exits and other necessary locations.

5.2.3 CUA reserves the right to allocate or reallocate seats on board for operational, safety or security reasons, even after passengers have boarded or taken their seats.

5.3 Itinerary Suspension

After the cabin door is closed, passengers shall not suspend their itinerary except for force majeure and sudden acute illness or life-threatening situations. Passengers who disrupt the order on board shall bear the corresponding legal consequences.

5.4 Behavior during Boarding

5.4.1 Acts of Unlawful Interference and Disruption

5.4.1.1 Act of unlawful interference: any act or attempted act that endangers the security of civil aviation, including but not limited to: Illegal hijacking of aircraft; Destroying aircraft in use; Taking hostages on board an aircraft or at an airport; Forcible intrusion into aircraft, airports or aviation facilities; Bringing weapons or dangerous devices or materials into an aircraft or airport for criminal purposes; Using an aircraft in use to cause death, serious personal injury, or serious damage to property or the environment; Spreading false information that endangers the safety of passengers, crew, ground personnel or the public in aircraft, airports or civil aviation facilities in flight or on the ground.

5.4.1.2 Disturbance refers to the behavior of a passenger who does not abide by the regulations at a civil airport or on an aircraft or who does not obey instructions from airport staff or crew members, thereby disrupting good order at the airport or on the aircraft. Disturbances on aircraft include but are not limited to:

(1) Forcibly occupy any seat or overhead bin;

(2) Seek a quarrel and challenge a fight.

(3) Conduct indecency or sexual harassment to personnel in the cabin;

(4) Distribute obscene materials and other illegal prints;

(5) Smoke (including electronic cigarettes) or use fire.

(6) Use a mobile phone or other prohibited electronic devices illegally;

(7) Steal, intentionally damage or arbitrarily remove the air facilities such as life-saving items or forcibly open an emergency hatch;

(8) Steal any public or private property on board.

(9) Interfere with or instigate the passengers to interfere with the performance of duties of the crew member

(10) Other acts that disrupt the order of the cabin.

5.4.1.3 If a passenger commits any of the acts listed in 5.4.1.1 or 5.4.1.2 thereof on board, CUA will take necessary measures to stop and subdue the perpetrator and make him/her stop committing harmful acts. If the circumstances are serious or affect the safety of flight operations, he/she will be transferred to the public security organs and punished in accordance with laws.

If CUA refuses to transport a passenger due to the acts listed in 5.4.1.1 and 5.4.1.2 thereof, the fare, taxes and fuel surcharges for the flight will not be refunded, and the remaining unused segments shall be handled in accordance with the voluntary refund provisions of 4.2.3 or the voluntary change of 4.1.2 thereof. CUA reserves the right to pursue legal liability for the passenger.

5.4.1.4 If a passenger commits any of the acts listed in 5.4.1.1 or 5.4.1.2 thereof, CUA reserves the right to restrict his/her future rights to take CUA flights. For a passenger who is restricted from taking its flights, CUA will refuse him/her to purchase the ticket. If the passenger has purchased a ticket, it shall be handled in accordance with the involuntary refund provisions of 4.2.4 thereof.

5.4.2 Use and Restrictions of Portable Electronic Devices

5.4.2.1 Portable electronic devices prohibited from use in flight include but are not limited to: portable electronic devices of which the cellular mobile communication functions cannot be disabled, satellite phones, walkie-talkies, remote control toys and other portable electronic devices with remote control devices, and portable electronic devices with wireless transmission functions with a transmission power of 100mW (inclusive) or more;

5.4.2.2 Portable electronic devices prohibited during critical flight phases such as taxiing, takeoff climb and descent landing, but allowed to be used during non-critical flight phases, include but are not limited to: continuous positive airway pressure (CPAP) machine, portable oxygen concentrator (POC) of uncertified brand, and laptop computer;

5.4.2.3 Portable electronic devices allowed to be used throughout the process include but are not limited to:

(1) Portable recorders, hearing aids, pacemakers, and electric shavers;

(2) Portable oxygen concentrators of certified brands (subject to prior application by the user and approval by CUA);

(3) Mobile phones, e-books and PAD (the flight mode shall be enabled during flight, that is, the cellular mobile communication function shall be disabled);

5.4.2.4 It is not allowed to use power banks to charge devices or charge power banks on the aircraft. Power banks shall be turned off at all times on the aircraft.

5.4.3 No Smoking on Flights

Smoking (including smoking of traditional cigarettes, e-cigarettes, synthetic vapor smoking devices and other forms of smoking) is not allowed on all CUA flights and in all areas of the aircraft.

5.4.4 Restrictions on Alcoholic Beverages

Except for alcoholic beverages served on CUA flights, passengers are not allowed to drink other alcoholic beverages in the cabin.

5.4.5 Seat Belt

Passengers shall fasten their seat belts as required and prompted by crew members throughout the flight.

5.4.6 Shooting Restrictions

In order to maintain good order on board, ensure flight safety and protect the portrait rights of others, passengers are not allowed to take photos or videos related to others (passengers and crew members) without their consent. If the passenger constitutes an act of illegal interference or disruption, it shall be handled in accordance with 5.4.1.3 thereof.

Article 6 Refusal and Restriction of Transport

6.1 Refusal of Transport

6.1.1 In order to ensure safe flight and safe and orderly flight, CUA has the right to refuse to carry the following passengers based on its reasonable judgment if the following or similar circumstances occur or are likely to occur:

6.1.1.1 The passengers who violate laws, regulations, orders and other provisions applicable to any country or region of origin, stopover, destination or overflight;

6.1.1.2 The passengers who are not suitable for air travel, or may pose any threat or harm to himself or herself or other persons or property due to their behavior, age, mental or physical conditions, including being under the influence of alcohol or drugs;

6.1.1.3 The passengers who may suffer from or be suspected of suffering from infectious diseases that pose a direct threat to the health of other passengers or crew members;

6.1.1.4 The passengers who fail or are unable to comply with the orders or regulations of CUA regarding safety, security and public health;

6.1.1.5 The passengers who refuse to go through security inspection;

6.1.1.6 Passengers who fail to comply with the regulations prohibiting smoking or using electronic devices on board;

6.1.1.7 The passengers who fail or refuse to comply with the instructions of the crew members;

6.1.1.8 The passengers who fail to pay the applicable fare, taxes or fees payable;

6.1.1.9 The passengers who fail to present valid identity documents and valid travel documents, or may be deported midway because the onward flight is not booked;

6.1.1.10 The passengers whose baggage may endanger or affect the safety and health of crew members or other passengers;

6.1.1.11 The passengers who fail to present a valid ticket;

6.1.1.12 The passengers who are restricted from boarding according to 5.4.1.4 thereof;

6.1.1.13 Other circumstances stipulated by laws or the Regulations.

6.1.2 CUA has the right to refuse to transport any passenger with one of the following diseases unless the passenger holds a doctor's certificate of fitness for air travel and special arrangements to save lives are approved and made by CUA:

6.1.2.1 Patients with severe or critical heart disease, such as severe heart failure, cyanosis, or myocardial infarction (within 6 weeks prior to travel);

6.1.2.2 Patients with severe otitis media accompanied by Eustachian tube obstruction;

6.1.2.3 Patients who have recently suffered from spontaneous pneumothorax, or patients with nervous system diseases who have recently undergone pneumothorax surgery;

6.1.2.4 Patients with large mediastinal tumors, giant hernias, or intestinal obstruction;

6.1.2.5 Patients with head injuries, increased intracranial pressure, or skull fractures;

6.1.2.6 Patients with recent mandibular fractures fixed with metal wires;

6.1.2.7 Patients who have contracted poliomyelitis within the past 30 days, or those with bulbar poliomyelitis;

6.1.2.8 Patients with severe hemoptysis, hematemesis, persistent vomiting, or groaning;

6.1.2.9 Patients who have recently suffered severe trauma or undergone major surgery, and whose wounds have not yet fully healed;

6.1.2.10 Passengers whose medical condition suddenly worsens or deteriorates during check-in or boarding;

6.1.2.11 Other patients with conditions unsuitable for air travel, or passengers who are unable to care for themselves during the journey without special assistance.

6.2 Carriage Limitations

6.2.1 Infants and Children

6.2.1.1 Newborn infants less than 14 days old, and premature infants less than 90 days old, will not be accepted for carriage.

6.2.1.2 Infants who are at least 14 days old on the date of travel, and children under 5 years of age, must be accompanied throughout the flight by an adult with full civil capacity seated in the same cabin. Each adult passenger may accompany a maximum of one infant or two children (which may include one infant).

6.2.1.3 Child passengers who are at least 5 years old but under 12 years old on the date of travel, if traveling alone, must apply to China United Airlines for unaccompanied minor service. Tickets may only be purchased after the application is approved by China United Airlines. If a child passenger is traveling with an adult but seated in a different cabin, the child shall be regarded as an unaccompanied minor and the corresponding service must be applied for.

6.2.1.3.1 When applying for unaccompanied children, please note: Applications must be made by calling China United Airlines customer service at 400-102-6666 no later than 48 hours before the scheduled departure time; the service is available only on domestic, international, and regional point-to-point direct flights that are actually operated by China United Airlines and carry a China United Airlines flight number. Applications are accepted only at airports that have the capability to provide unaccompanied minor service. Applications for services involving stopovers, transfers, or multi-segment flights will not be accepted.

6.2.1.4 Passengers under the age of 18 are not permitted to travel alone with infants or children.

6.2.2 Pregnant Passengers

6.2.2.1 Due to changes in the cabin environment and the possibility of unexpected turbulence, air travel may have adverse effects on pregnant women. It is recommended that pregnant women consult a doctor before travel to confirm whether they are fit to fly.

6.2.2.2 Pregnant passengers must provide relevant medical documents, including: a copy of the maternity health handbook (with hospital stamp), continuous pregnancy medical records, a gestational age certificate signed and stamped by a doctor, B-ultrasound results and other inspection materials or electronic medical reports issued by the hospital. Only after verification of these documents by China United Airlines may the passenger board the flight.

Pregnant passengers whose gestational age is more than 32 weeks (inclusive) but less than 36 weeks at the time of travel may face potential health risks due to cabin environment changes and turbulence. Such passengers must fully consult a doctor before planning their trip, and when purchasing tickets, booking seats, or checking in, they must present either a Certificate of Diagnosis (in duplicate) or a pregnancy test report, issued and signed by a hospital doctor and stamped by the hospital, within 30 days prior to boarding (excluding the day of boarding). The contents of the Certificate of Diagnosis or pregnancy test report shall include: the passenger's name, age, stage of pregnancy, expected date of delivery, itinerary and travel date, assessment of fitness for flight, and any special care required on board.

6.2.2.3

6.2.2.4 China United Airlines reserves the right to refuse carriage to: pregnant passengers who are 36 weeks pregnant or more (inclusive) at the time of travel, or within 4 weeks (inclusive) of their expected date of delivery; those showing symptoms of premature labor; those whose expected date of delivery is approaching but cannot be accurately determined; those known to be carrying multiple fetuses or expected to face complications during delivery; those with threatened miscarriage; passengers who are less than 7 days postpartum.

6.2.3 Sick Passenger

6.2.3.1 Air travel may have the following adverse effects on the life and health of sick passengers:

(1) Reduced cabin air pressure may cause organ expansion, leading to suffocation due to organ compression, obstruction, or dysfunction;

(2) Cabin hypoxia may cause vasospasm and compensatory reactions, which can lead to thrombus detachment, embolism, ischemic infarction, edema, or hemorrhage;

(3) Changes in the cabin environment and unpredictable air turbulence may trigger postoperative complications or organ bleeding;

(4) The confined cabin environment may induce anxiety or fear in passengers with claustrophobia.

(5) Variations in cabin pressure during flight may increase cardiopulmonary burden, resulting in symptoms such as chest tightness or dyspnea (e.g., in patients with severe asthma or uncontrolled hypertension).

It is recommended that sick passengers, especially those who have recently undergone surgery, consult a doctor before travel to confirm whether they are fit to fly.

6.2.3.2 Except for the situations listed in these Conditions where China United Airlines reserves the right to refuse carriage, other sick passengers must, when purchasing tickets: complete the Special Passenger Flight Application Form; provide additional documents as required by China United Airlines; truthfully state their medical condition; agree to present a Certificate of Diagnosis issued within 48 hours before travel; and sign the China United Airlines Risk Notification and Confirmation Form. China United Airlines will assess whether the passenger is fit to fly and make carriage arrangements accordingly.

6.2.3.3 Passengers who have recovered well and from simple medical cosmetic surgery and are fit for air travel after simple cosmetic surgery (e.g., double eyelid surgery), minor trauma surgery (e.g., cyst drainage, suturing of superficial limb wounds), or a single limb fracture may travel. However, if such passengers fail to apply in advance or cannot provide a Certificate of Diagnosis, they must sign the China United Airlines Risk Notification and Confirmation Form before boarding.

6.2.4 Stretcher Passengers

6.2.4.1 Except for the situations listed in these Conditions where China United Airlines reserves the right to refuse carriage, China United Airlines may accept ticket purchases and travel applications from stretcher passengers on direct flights where both the departure and destination airports have the required service capability. When purchasing tickets, such passengers must complete the Special Passenger Flight Application Form provide other documents required by China United Airlines, truthfully state their medical condition, agree to present a Certificate of Diagnosis issued within 48 hours prior to travel, and sign the China United Airlines Risk Notification and Confirmation Form. China United Airlines will assess whether the passenger is fit to fly and make carriage arrangements accordingly.

6.2.4.2 Stretcher passengers on domestic direct flights must apply for stretcher service 48 hours in advance. For international or regional direct flights, applications must be submitted at least 72 hours in advance.

6.2.4.3 Stretcher passengers must be accompanied by at least one medical attendant or adult passenger. Medical attendants must provide valid identification and professional credentials.

6.2.5 The Certificate of Diagnosis referred to in Article 6.2.3 of these Conditions means a document issued by a Class II hospital or above (for overseas, including clinics, medical centers, and hospitals), indicating the passenger's medical condition and diagnosis. If issued by a domestic hospital, the certificate must bear the hospital's official stamp and the doctor's signature. If issued by an overseas hospital or clinic, only the doctor's signature is required.

6.2.6 Passengers listed in Articles 6.2.1 - 6.2.4 of these Conditions, even if holding a ticket, will only be accepted for carriage if they meet the requirements of China United Airlines and the relevant carriers, and only with the prior consent of China United Airlines and the relevant carriers, and with necessary arrangements made where applicable. When passengers board the plane (including checking in), China United Airlines has the right to comprehensively evaluate the passenger's physical condition on that day and the actual flight operation, and decide whether to carry them.

6.3 Ticket Handling after Refusal of Carriage

6.3.1 If a passenger is refused carriage under Articles 6.1.2 or 6.2.3 of these Conditions, and the requirements are met, the ticket shall be handled in accordance with the rules for involuntary changes under Article 4.1.3 or involuntary refunds under Article 4.2.4 of these Conditions.

6.3.2 Unless otherwise provided in these Conditions, other passengers who are refused carriage shall have their tickets handled in accordance with the rules for voluntary changes under Article 4.1.2 or voluntary refunds under Article 4.2.3 of the Regulations.

6.4 Travel Risks and Liabilities

Passengers should be aware of the potential risks of sudden illness during flight and the responsibilities they must assume. For passengers who are aware that they are unfit to travel by air, or need to provide relevant certification to China United Airlines before being permitted to fly, but who nevertheless violate the provisions of these Conditions by concealing, deceiving, or misleading in order to purchase a ticket and board, China United Airlines shall not bear any responsibility for the physical effects or other consequences arising from their travel, and reserves the right to pursue the passenger’s legal liability.

Article 7 Baggage Transport

7.1 Items Unacceptable as Baggage

Passengers must not place the items listed in this paragraph in their baggage or carry them into the cabin. Otherwise, China United Airlines has the right to refuse to provide carriage for such items.

7.1.1 Dangerous goods. Except for those that conform to the Regulation on the Transport of Dangerous Goods by Air and China United Airlines allow passengers to carry as checked baggage or carry-on baggage, passengers are not allowed to carry dangerous goods on board, including: Explosives, such as fireworks, firecrackers, ammunition, security bags, pouches and boxes containing lithium batteries or pyrotechnic substances; Gases, including flammable gases, non-flammable and non-toxic gases, toxic gases such as liquefied gas, tear gas, pepper spray, etc.; Flammable liquids, such as alcohol and paint; Flammable solids, pyrophoric substances and substances that release flammable gases when in contact with water, such as matches, magnesium powder, white phosphorus, yellow phosphorus, etc.; Oxidizing substances and organic peroxides such as bleaching powder, hydrogen peroxide, peracetic acid, etc.; Toxic and infectious substances, such as raw lacquer, toxic pesticides, heroin, virus samples, etc.; Radioactive materials, such as radioactive isotopes and radiochemical reagents; Corrosive substances, such as acids, alkalis, wet batteries and mercury; Miscellaneous dangerous substances and items, including environmentally hazardous substances, such as threatening or irritating substances, items that are easy to contaminate aircraft, and lithium batteries with safety defects recalled by manufacturers.

7.1.2 State-controlled instruments, such as controlled knives, military weapons, police equipment and other instruments restricted by law. These include batons, military or police daggers, bayonets, stun devices, defensive weapons, crossbows, daggers, triangular knives, three-edged scrapers used in machining, knives with self-locking devices, single-edged knives resembling daggers but longer than standard daggers, double-edged knives, and other similar sharp instruments. Also prohibited are guns and ammunition, including imitation or replica toy guns, gun-shaped lighters, and other offensive weapons, ammunition, military weapons, police equipment (such as electric batons or stun guns), and similar items, as well as imitations thereof.

7.1.3 Items deemed unsuitable for transport by China United Airlines due to their weight, size, shape, or nature.

7.1.4 Live animals, except service dogs that comply with China United Airlines’ regulations on carriage.

7.1.5 Lighters and matches.

7.1.6 Any item requested to be carried by a stranger.

7.1.7 Other equipment containing dangerous goods that are prohibited from carriage as baggage, such as lithium battery-powered balance scooters (hoverboards), self-heating packaged meals, and other items forbidden to be transported as baggage.

7.1.8 Items prohibited from transportation under the applicable laws, regulations, or orders of the country of origin, destination, stopover, or overflight.

7.2 Restricted Baggage

7.2.1 Items permitted only as carry-on baggage

7.2.1.1 Valuables; fragile or vulnerable items; perishables; out-of-print videos, printed materials, or manuscripts; important documents and data; travel documents; medicines needed during travel; and other articles requiring personal care;

7.2.1.2 Batteries used in electronic devices, electronic medical equipment, electric wheelchairs, or other mobility aids, including lithium batteries, fuel cells, etc.;

7.2.1.3 Lithium battery mobile power supply (power bank);

According to the requirements of the Civil Aviation Administration of China [2025] No. 1225 Emergency Notice on Passenger Safety in Carrying Power Banks on Flights, starting from June 28, 2025, power banks produced and sold in China must obtain 3C compulsory certification. Passengers are prohibited from carrying power banks without a 3C mark, with unclear 3C marks, or those that are recalled models or batches, on domestic flights (excluding flights to/from Hong Kong, Macao, and Taiwan). Relevant recall information can be found in the "Consumer Product Recall" section on the official website of the SAMR Defective Product Recall Technical Center, or from recall notices issued by the SAMR Defective Product Recall Center.

7.2.1.4 Electronic cigarettes containing batteries (including electronic cigars, electronic pipes and personal atomizers);

7.2.1.5 Mercury barometers or mercury thermometers used by official agencies or enterprises.

7.2.1.6 Other articles specified by CAAC.

7.2.2 Items permitted only as checked baggage

7.2.2.1 Sharp objects, blunt instruments and other items that can cause personal injury or pose a greater threat to aviation safety and transportation order except controlled items. These include, but are not limited to: kitchen knives, fruit knives, table knives, craft knives, scalpels, scissors, steel files, axes, short sticks, hammers, drills (including drill bits), chisels, awls, saws, bolt guns, nail guns, screwdrivers, crowbars, pliers, welding torches, wrenches, axes, small hatchets (fire axes), vernier calipers, ice picks, darts, slingshots, bows, arrows, and electronic self-defense devices.

The packaging of such items should ensure safety and that the contents are not easily identifiable.

7.2.2.2 Baggage accepted under limited liability, baggage with declared value, and oversized baggage;

7.2.2.3 Fruits with strong or unique odors must be packaged properly to prevent any smell during transportation;

7.2.2.4 Firearms and ammunition for sports (certificate of permission to transport issued by the public security department is required);

7.2.2.5 Bicycles, golf equipment, skiing or water-skiing equipment, bowling equipment, fishing gear, surfboards or windsurfing boards, hockey equipment, diving equipment, equestrian equipment, sleds, kayaks, paragliders, pole vaulting poles, and other sporting equipment;

7.2.2.6 Other articles specified by CAAC.

7.2.3 Special baggage

7.2.3.1 Small animals

China United Airlines does not accept dogs, cats, birds, or other small animals for carriage.

7.2.3.2 Service Dogs

(1) Service dogs are specially trained dogs that assist persons with disabilities in daily life and work, including guide dogs and hearing dogs.

(2) Disabled passengers who need to bring service dogs into the cabin should apply to China United Airlines in advance and provide animal quarantine certificates. If international air transportation is involved, all relevant documents or certificates required for exit, entry or transit should also be provided. Passengers who bring service dogs into the cabin should comply with any adjustments or arrangements of their seats by China United Airlines.

(3) Service dogs brought into the cabin, if China United Airlines determines that they may pose a direct threat to the health or safety of others, should be allowed to try possible methods to alleviate the problem (such as putting masks on barking service dogs and tying traction ropes). If the threat cannot be eliminated, China United Airlines may decide not to accept them for transportation in the cabin.

(4) With the approval of China United Airlines, service dogs carried by passengers, together with their containers and food, will be transported free of charge and will not be included in the free baggage allowance.

(5) Emotional support dogs (including psychiatric support dogs) are not considered service dogs. China United Airlines does not accept them as service dogs for carriage, but they may be transported as checked baggage if they meet China United Airlines's requirements for small animal transportation.

(6) Service dogs transported in the cargo hold will be handled in accordance with China United Airlines' regulations for small animal carriage.

7.2.3.3 Cabin-Occupying Baggage

If the items carried by passengers are not suitable for transport in the aircraft cargo hold, such as fragile and valuable items such as delicate musical instruments, the passenger must purchase a cabin-occupying baggage ticket. Cabin-occupying baggage tickets must be booked and issued together with the passenger ticket. Reservations must be made by calling the China United Airlines Customer Service Center at least 72 hours before the scheduled departure time, and the baggage may only be brought into the cabin with the China United Airlines' approval.

Each piece of cabin-occupying baggage must not exceed 40 × 60 × 100 cm in size (for musical instruments, the size limit is 40 × 60 × 140 cm), and the weight must not exceed 75 kg.

The baggage must be securely packed and sealed by the passenger, and the outer packaging must have handles to allow proper fastening. Each passenger may carry no more than one additional piece of paid cabin-occupying baggage, which must be taken care of by the passenger throughout the flight. Cabin-occupying baggage is not entitled to any free baggage allowance.

7.2.3.4 Musical Instruments

Musical instruments can be transported in the following three ways:

(1) As carry-on baggage

 Musical instruments can be brought into the cabin as carry-on baggage. Their size and weight should meet the relevant requirements for carry-on baggage. The musical instruments brought into the cabin shall be taken care of by the passenger throughout the journey. Musical instruments must be securely placed in shock-resistant and pressure-resistant cases so that they can be stored sideways when necessary. For musical instruments that exceed the above limits but still need to be carried into the cabin, they must be handled as cabin-occupying baggage.

(2) As cabin-occupying baggage
For instruments transported as cabin-occupying baggage, the applicable rules and charges shall follow those for cabin-occupying baggage.

(3) As checked baggage For musical instruments that cannot be brought into the cabin, they can be transported as checked baggage. Whenever possible, they should be packed in original or professional packaging, placed in special hard-sided or shock-resistant containers, and adequately padded inside to prevent movement and damage during transportation. China United Airlines' liability for such instruments is limited to the standard checked baggage liability limit, and passengers should sign a waiver of liability.

China United Airlines reserves the right to comprehensively evaluate the actual operating circumstances of the flight on the day of travel and decide whether to accept such items for carriage.

7.2.3.5 Wheelchairs

Wheelchairs are not included in the free baggage allowance and may be transported free of charge in addition.

(1) Wheelchairs permitted in the cabin

Each flight may accept only one adult folding or manually assembled wheelchair. The size of the wheelchair, without removing wheels or other parts, must not exceed 33 × 91 × 106 cm (13 × 36 × 42 in).

(2) Checked free of charge at the boarding gate or during check-in

Passengers' own portable wheelchairs may be checked free of charge at the boarding gate or during check-in.

(3) Electric wheelchair/mobility aid

Passengers with limited mobility due to disability or health conditions who bring their own electric wheelchairs or powered mobility aids may transport them only with the prior approval of China United Airlines. Electric wheelchairs or mobility aids must comply with relevant dangerous goods regulations and applicable laws concerning the number of such devices eligible for free transport.

For wheelchairs/mobility aids powered by non-spillable or spillable batteries, the batteries must meet the requirements of the IATA Dangerous Goods Regulations. For wheelchairs/mobility aids powered by lithium batteries, the batteries must meet all test requirements in Section 38.3, Part III of the UN Manual of Tests and Criteria.

If the electric wheelchair/mobility aid is specially designed so that the user can remove the battery, the wheelchair without the battery shall be regarded as a standard wheelchair. Under the specified conditions, it may be transported as unrestricted checked baggage or carried into the cabin. Each removed battery must not exceed 300Wh.

If the battery cannot be removed, the wheelchair/mobility aid must be designed to provide sufficient protection from damage. The battery must be securely attached to the wheelchair/mobility aid, and the circuit disconnected in accordance with the manufacturer's instructions.

Each passenger may carry one spare battery not exceeding 300Wh, or two spare batteries each not exceeding 160Wh. Spare batteries must be carried as carry-on baggage and properly protected, for example, by placing each battery separately in a protective pouch.

7.2.3.6 Cremated Remains

Cremated remains are recommended to be transported by air as cargo. If requested by the passenger, they may also be carried as checked baggage or brought into the cabin.

(1) If transported as checked baggage, China United Airlines assumes liability in accordance with the general checked baggage liability limit;

(2) If the outer packaging of the cremated remains and the demeanor of the passenger carrying them do not cause notice or discomfort to other passengers, and if requested by the passenger, they may also be carried into the cabin;

(3) Passengers carrying cremated remains across borders must comply with the customs and health quarantine requirements of the relevant countries.

7.2.3.7 Dry Ice

When used to preserve perishable items, each passenger may carry dry ice with a net weight of no more than 2.5 kg. Dry ice packages should have vent holes. When transported as checked baggage, the package must be clearly labeled with the words "Solid Carbon Dioxide” or “Dry Ice”, together with the net weight of the dry ice, or an indication that the net weight does not exceed 2.5 kg.

7.2.3.8 Alcoholic beverages

(1) Alcohol concentration with an alcohol content of less than 24% (inclusive) are not restricted. For alcohol content between 24% and 70% (inclusive), each container must not exceed 5 liters, and the total quantity checked by each passenger must not exceed 5 liters. Beverages with an alcohol content of more than 70% are prohibited from carriage or transport.

(2) Passengers must check alcoholic beverages as checked baggage. Alcoholic beverages purchased in the terminal's secure area may be carried on board. The total quantity carried/checked by passengers must not exceed the limits of these Conditions.

(3) Alcohol/alcoholic beverages transported as checked baggage must be clearly labeled and remain in retail packaging. The outer packaging should be strong and sealed to ensure that there is no odor or liquid leakage. China United Airlines has the right to require passengers to sign a waiver of liability, releasing China United Airlines from liability for compensation for damage to such baggage during transportation.

(4) If the laws of the origin, transit point, or destination of the flight have stricter requirements, China United Airlines will comply with the applicable local laws.

7.2.3.9 Sporting Equipment

China United Airlines provides preferential baggage transport for sporting equipment carried by passengers on its flights in accordance with international practice; China United Airlines shall bear corresponding transportation liability in accordance with the applicable regulations for ordinary baggage.

Passengers shall properly pack sporting equipment for check-in, using the original manufacturer's packaging or professional packaging as much as possible, so that it can withstand a certain amount of pressure and be safely loaded, unloaded, and transported under normal operating conditions. Any inflatable sporting equipment must be deflated before transportation.

China United Airlines has the right to refuse carriage when the aircraft type is unsuitable for transportation.

7.2.3.10 Aquatic Products

Aquatic products brought by passengers and not purchased within the sterile area of the airport terminal can only be transported as checked baggage, must meet the packaging requirements for checked baggage, and are limited to domestic air transportation only. Aquatic products that are well-packaged and purchased by passengers within the sterile area of the airport terminal after passing through security can be carried on board as carry-on baggage.

Aquatic products that China United Airlines allows passengers to carry on board must be well-packaged, with no damage to the packaging, no odor, and no liquid leakage, and it must be ensured that the aquatic products will not come out of their packaging.

7.2.3.11 Precision Instruments

It is recommended that precision instruments be transported as cargo. If transported as checked baggage, they must meet the factory packaging standard or a similar packaging standard, be able to withstand a certain amount of pressure, and be safely loaded, unloaded, and transported under normal operating conditions.

7.2.3.12 Irregularly Shaped Items

The transportation of irregularly shaped items requires the prior consent of China United Airlines and can only be transported as checked baggage. Irregularly shaped items must be well-packaged, with latches intact and securely fastened, able to withstand a certain amount of pressure, and able to be safely loaded, unloaded, and transported under normal operating conditions.

7.2.3.13 For the transportation of other restricted items, please visit the official website of China United Airlines (www.flycua.com), the China United Airlines mobile app, or call the China United Airlines service hotline for inquiries.

7.3 Checked Baggage

7.3.1 Acceptance and Packaging Requirements for Checked Baggage

Checked baggage shall meet the following packaging requirements:
7.3.1.1 Suitcases, travel bags, and handbags must be locked;
7.3.1.2 Two or more packages cannot be bundled into one piece;
7.3.1.3 No other items may be attached to the baggage;

7.3.1.4 Bamboo baskets, net bags, straw ropes, straw bags, etc., cannot be used as exterior packaging for baggage;
7.3.1.5 Fragile and delicate items shall be securely placed in shock-proof and pressure-resistant packaging boxes, and the container should be filled with padding as needed to prevent unnecessary damage caused by shaking during transportation;

7.3.1.6 Styrofoam boxes must be packaged in an outer cardboard box, or wrapped in a durable plastic bag and secured with packing tape. The styrofoam box must have four walls, a bottom, and a top, and the wall thickness should not be too thin (a minimum of 2 cm is recommended). The body of the box must be free of any damage or cracks. The specifications of the cardboard box and the styrofoam box must match. Damp, bent, deformed, or recycled old styrofoam boxes must not be used;
7.3.1.7 Passengers should affix their name or other personal identification marks to their baggage before it is accepted for carriage;
7.3.1.8 For baggage with packaging that does not meet the requirements, China United Airlines may refuse to accept it as checked baggage; if it has already been accepted, China United Airlines shall not be liable for compensation for damage or breakage, except as otherwise provided by Chinese laws and international conventions;

7.3.1.9 For baggage which may be subject to disputes over transportation liability, China United Airlines has the right to require the passenger to sign a liability waiver, releasing China United Airlines from liability for compensation for damage to such baggage during transportation; if the passenger refuses to sign, China United Airlines has the right to refuse to transport the baggage. After the passenger signs the liability waiver, China United Airlines shall not be liable for compensation for the destruction, loss, or damage of such baggage during transportation, except as otherwise provided by Chinese laws and international conventions.

7.3.2 Weight and Size Limits for Checked Baggage

7.3.2.1 Domestic routes: Each piece shall not exceed 50 kg, and its dimensions shall not exceed 40×60×100 cm;

7.3.2.2 International or regional routes: Each piece shall not exceed 32 kg, and the sum of its three dimensions shall not exceed 203 cm;

7.3.2.3 Due to limited flight capacity, China United Airlines has the right to limit the maximum number of pieces of checked baggage per passenger beyond the free baggage allowance.

7.3.3 Free Checked Baggage Allowance

7.3.3.1 China United Airlines will determine the free baggage allowance based on the passenger's ticket class, route distance, etc. The specific policy is subject to the real-time updates and announcements on the official website of China United Airlines.

7.3.3.2 If a passenger involuntarily changes their class of service, they are entitled to the free baggage allowance specified on their original ticket.

7.3.3.3 Assistive devices for passengers with disabilities (including but not limited to wheelchairs) are not counted towards the free baggage allowance and may be transported free of charge in addition.

7.3.4 Excess Piece and Overweight Baggage Fees

7.3.4.1 The portion of a passenger's checked baggage that exceeds the free baggage allowance in terms of number of pieces is referred to as excess piece baggage, for which an excess piece baggage fee must be paid.

7.3.4.2 The portion of a passenger's checked baggage that exceeds the free baggage allowance in terms of weight is referred to as overweight baggage, for which an overweight baggage fee must be paid.

7.3.4.3 When China United Airlines collects excess piece or overweight baggage fees from a passenger, a receipt for the fee will be issued to the passenger.

7.3.4.4 Excess Piece and Overweight Baggage Fee Standards

(1) Domestic Routes

China United Airlines uses the piece concept to calculate the free baggage allowance on all its domestic routes.

Excess piece and overweight baggage fees are subject to the real-time updates and announcements on the official website of China United Airlines.

(2) International and Regional Routes

China United Airlines uses the piece concept to calculate the free baggage allowance on all its international and regional routes.

Excess piece and overweight baggage fee rates are subject to the real-time updates and announcements on the official website of China United Airlines, and the fee amount is charged in the local currency of the country or region.

7.3.5 Collection and Delivery of Checked Baggage

7.3.5.1 Passengers should claim their baggage at the airport as soon as possible after the flight arrives, using the identification stub of the baggage tag. China United Airlines is not liable for determining whether the person claiming the baggage is indeed the passenger, nor for any loss or expense arising therefrom. China United Airlines has the right, but not the obligation, to verify the identity of the passenger and the checked baggage. If a passenger cannot present the identification stub for the claimed baggage, the passenger must provide sufficient proof to establish their right to the baggage. If necessary, China United Airlines may require the passenger to provide a corresponding letter of indemnity, guaranteeing to assume any liability that may be incurred by China United Airlines as a result of the collection of the said baggage.

7.3.5.2 With the consent of China United Airlines, a passenger may claim their checked baggage at a stopover point, but for overweight baggage for which carriage has already commenced, the fee paid for the unused portion of the journey will not be refunded.

7.3.5.3 Unless otherwise provided by law, if no written objection is made by the passenger upon collection of the baggage, it shall be deemed that the checked baggage has been delivered in good condition and in accordance with the contract of carriage.

7.3.5.4 If a passenger does not claim their baggage immediately, China United Airlines may charge a baggage storage fee starting from the day after the baggage's arrival. For perishable items in passenger baggage, China United Airlines has the right to dispose of them 24 hours after arrival for public health reasons, without incurring any liability.

7.3.5.5 If checked baggage remains unclaimed for more than 90 days from the day after its arrival, China United Airlines may dispose of it in accordance with the relevant regulations for undeliverable baggage without incurring any liability.

7.3.5.6 Checked baggage is generally transported on the same aircraft as the passenger, unless for operational, safety, or security reasons it may be transported on a subsequent flight or its transportation may be terminated. If a passenger's checked baggage is delayed due to being transported on a subsequent flight for reasons not attributable to the passenger, China United Airlines will deliver it to the passenger free of charge or negotiate a solution with the passenger.

7.3.5.7 China United Airlines is not liable for baggage delay or loss caused by customs inspections.

7.3.6 Allowance for Interim Expenses

If, due to reasons attributable to China United Airlines, a passenger's checked baggage does not arrive on the same flight, and it is confirmed by China United Airlines that the checked baggage cannot be delivered on the same day, China United Airlines will provide an allowance for interim expenses to passengers whose travel destination is not their place of residence.

For domestic flights, a compensation of RMB 100 for interim essential items will be given to Economy Class and Super Economy Class passengers, and RMB 200 to Business Class passengers; for international and regional flights, a compensation of RMB 300 will be given to Economy Class and Super Economy Class passengers, and RMB 400 to Business Class passengers. Beyond this, China United Airlines shall not bear any other liability.

At the departure airport, if China United Airlines has already confirmed with the passenger that their checked baggage is late-tendered baggage, no allowance for interim expenses will be provided.

7.4 Carry-on Baggage

7.4.1 Carry-on Baggage Allowance

Carry-on baggage brought on board should fit under the seat in front of the passenger, in the overhead compartment, or in an enclosed storage area. Each passenger may carry one piece of carry-on baggage, and each piece must not exceed 10 kg in weight. The dimensions of each piece of carry-on baggage must not exceed 20 cm (8 inches) x 40 cm (16 inches) x 55 cm (22 inches).

Baggage exceeding the weight, piece, or size limits mentioned above must be checked in as checked baggage.

7.4.2 In addition to the specified carry-on baggage allowance, each passenger may also carry one personal item free of charge that can be placed under the seat in front, such as a handbag, briefcase, laptop bag, camera bag, or other items of similar or smaller size.

7.4.3 Passengers traveling with an infant, in addition to the carry-on baggage allowance above, may also carry the following items on board free of charge: food, diapers, and other baby supplies needed during the journey; one portable, foldable stroller that can be brought into the cabin, with folded dimensions not exceeding 55 cm (22 inches) in length, 40 cm (16 inches) in width, and 20 cm (8 inches) in height. Strollers exceeding these dimensions must be transported as checked baggage; one bassinet or child/infant restraint device (for use when a seat is occupied).

7.4.4 To ensure flight safety and on-time operation, passengers must check in any carry-on baggage that exceeds the regulations during check-in. If oversized baggage is intercepted at the boarding gate, it must undergo security screening for checked baggage again to eliminate safety hazards such as lithium batteries not being allowed in the cargo compartment. This may cause it to not be checked in on the same flight in time, potentially affecting the travel itinerary. Any losses resulting therefrom shall be borne by the passenger.

Article 8 Flight Overbooking

8.1 To maximize the utilization of air transport resources and avoid waste, through refined forecasting, China United Airlines may, depending on the situation, conduct appropriate overbooking on certain flights that are prone to seat wastage. China United Airlines will fully consider factors such as the route, flight frequency, time, and connecting flights to reasonably control the overbooking ratio, and to the greatest extent possible, avoid situations where passengers are denied boarding due to overbooking.

When a flight is overbooked, China United Airlines will post a "Notice of Flight Overbooking" and a "Notice Seeking Volunteers" in the passenger check-in area, or inform passengers of the flight overbooking situation, the carrier's compensation plan, and the rights passengers are entitled to through phone calls, text messages, or on-site inquiries, to find volunteer passengers willing to accept the carrier's compensation and choose to change their class of service, change their flight or itinerary, be endorsed to another airline, or receive a refund.

8.2 Procedure for Seeking Volunteers

When a flight is overbooked, China United Airlines will first initiate the following procedure for seeking volunteers:

8.2.1 Actively seek passengers who are willing to voluntarily give up their seats and provide reasonable compensation in accordance with Article 8.4.3, to pre-process the overbooking situation.

8.2.2 In the event that there are no passengers who voluntarily give up their seats and measures to eliminate the overbooking status have been exhausted, but the flight is still overbooked, China United Airlines or its ground handling agent will arrange staff at the check-in counter or boarding gate to find volunteers willing to voluntarily give up their seats and negotiate the conditions for voluntarily giving up their itinerary.

8.2.3 Only when there are not enough passengers who voluntarily give up their seats and measures to eliminate the overbooking status have been exhausted, but the flight is still overbooked, will China United Airlines use the priority boarding rules to determine the passengers to be denied boarding.

8.2.4 For passengers who are denied transportation, China United Airlines will provide reasonable compensation and corresponding services in accordance with Article 8.4.

8.3 Priority Boarding Rules

In the case of overbooking, for volunteer passengers who give up their seats, China United Airlines will provide reasonable compensation and arrange a suitable flight or a refund according to the passenger's request. If there are not enough passengers willing to voluntarily give up their travel on this flight, China United Airlines will organize priority boarding for passengers and deny boarding to some passengers in the following order of precedence:

8.3.1 Passengers on urgent official state business;

8.3.2 Organ Procurement Organization (OPO) staff carrying human donor organs;

8.3.3 Passengers with special service needs who have obtained consent and made prior arrangements with China United Airlines (elderly, infirm, sick, disabled, or pregnant passengers, and unaccompanied minors) and their necessary companions;

8.3.4 Active-duty military personnel, police officers, and firefighting and rescue personnel holding valid identification;

8.3.5 Passengers holding confirmed onward connecting flights with short connection times;

8.3.6 First Class, Deluxe Business Class, Business Class, and Super Economy Class (Forward Economy Cabin) passengers;

8.3.7 Other situations that comply with the principles of priority boarding.

8.4 Overbooking Compensation Standard s and Subsequent Services

For volunteer passengers or passengers who are denied transportation, should they decide to continue their journey, China United Airlines will arrange for the passenger to take the earliest available flight in the corresponding class of service, and provide reasonable compensation and subsequent services in accordance with relevant regulations based on the ticket price level, route distance, and the length of the delay of the passenger's original flight.

For passengers who are denied transportation, should they decide to continue their journey, China United Airlines will arrange for the passenger to take the earliest flight in the corresponding class of service and provide reasonable compensation in accordance with Article 8.4.3, based on the ticket price level, route distance, and the length of the delay of the passenger's original flight.

8.4.1 Method of Overbooking Compensation

Cash compensation.

8.4.2 Conditions for Overbooking Compensation

Volunteers and passengers who are denied boarding may receive overbooking compensation if all of the following conditions are met:

8.4.2.1 The passenger has a confirmed reservation in the reservation system.

8.4.2.2 The passenger has completed check-in procedures or has arrived at the designated check-in counter to check in or is waiting to check in before the check-in deadline stipulated by the respective airport.

8.4.2.3 The passenger holds valid travel documents.

8.4.2.4 All classes of service on the overbooked flight can no longer accept passengers.

8.4.2.5 The passenger does not fall under the category of passengers to be denied transportation as stipulated in the "General Conditions for Transportation of Passengers and Baggage of China United Airlines Co., Ltd." or the category of passengers with restricted transportation that China United Airlines does not agree to carry.

8.4.3 Compensation Standards

8.4.3.1 When a passenger voluntarily gives up their itinerary or is denied boarding due to overbooking, priority will be given to arranging the passenger on the earliest flight to ensure their travel, or an involuntary refund will be processed for the passenger.

8.4.3.2 For passengers who voluntarily give up their itinerary according to the volunteer seeking procedure, China United Airlines will provide compensation and corresponding subsequent support services based on the standard agreed upon by both parties.

8.4.3.3 For passengers who are denied boarding due to the priority boarding rules, China United Airlines will provide compensation according to the following standards, based on the category of the overbooked flight and the class of service:

(1) Compensation standards for voluntarily giving up a seat and denied boarding due to overbooking (all are maximum limits, not directly applicable):

(Note: The time in the table is calculated based on the scheduled time of arrival (TOA) of the actual flight taken; the route areas in the table refer to the IATA Traffic Conference Areas.)

(2) If the passenger requests a refund, in addition to it being processed according to the regulations for involuntary refunds, China United Airlines will also provide compensation according to the standard in 8.4.3.3 (1).

(3) If the passenger accepts travel on a subsequent flight, in addition to it being processed as an involuntary itinerary change, China United Airlines will also provide compensation according to the standard in 8.4.3.3 (1).

8.4.3.4 For passengers who are involuntarily downgraded due to overbooking, compensation will be provided according to the following standards:

(Note: The route areas in the table refer to the IATA Traffic Conference Areas; in addition to the above involuntary downgrade compensation, when a Business Class passenger is involuntarily downgraded to Super Economy (Forward Economy Cabin)/Economy Class due to overbooking, 80% of the Business Class passenger's actual fare will be refunded; when a Super Economy (Forward Economy Cabin) passenger is involuntarily downgraded to Economy Class due to overbooking, 20% of the Super Economy (Forward Economy Cabin) passenger's actual fare will be refunded.)

8.4.3.5 If local laws and regulations where the flight overbooking and denied boarding occurred have other provisions, those laws and regulations shall apply.

8.4.4 Currency of Compensation

Cash payments made by China United Airlines under this document shall be paid in the currency of the country or region where the flight overbooking and denied boarding occurred.

8.4.5 Subsequent Services for Denied Boarding Passengers

China United Airlines will provide the following services for volunteers or denied boarding passengers under this document:

8.4.5.1 Arrange for the passenger to take the most recently available flight in the following order of priority:

(1) Change to another direct flight of the Company on the same route;

(2) Change to another non-direct flight of the Company;

(3) If eligible, endorse to a direct flight of another company on the same route;

(4) If eligible, endorse to a non-direct flight of another company.

8.4.5.2 Provide the passenger with complimentary meals and refreshments (or equivalent cash compensation according to relevant standards) if the waiting period for the changed flight falls during meal times.

8.4.5.3 Provide the passenger with accommodation (or equivalent cash compensation according to relevant standards) if the arranged flight is on the next day.

8.4.5.4 Provide a "Proof of Flight Overbooking" upon the passenger's request.

Article 9 Flight Delay, Cancellation, and Alternative Landing

9.1 General Provisions

9.1.1 The flight times or aircraft types shown in the timetable or elsewhere may change between the date of their publication and the date the passenger actually begins their journey. China United Airlines does not guarantee these flight times or aircraft types. These flight times or aircraft types do not form part of the contract of carriage between China United Airlines and the passenger, nor do they constitute a commitment by China United Airlines regarding the flight times or aircraft types.

9.1.2 After the ticket has been sold, China United Airlines may change the flight schedule or aircraft type based on its reasonable judgment or operational needs. China United Airlines will notify the passenger of any flight schedule changes using the valid contact information provided by the passenger.

9.1.3 China United Airlines will take all reasonably required measures to avoid flight delays, cancellations, and alternative landings. If China United Airlines has taken all reasonably required measures or if it was impossible to take such measures, China United Airlines shall not be liable for any loss caused to the passenger; China United Airlines shall not be liable for any increased loss caused by the passenger's failure to take appropriate measures. This is except as otherwise provided by Chinese laws and international conventions.

9.2 Services following Flight Delay, Cancellation, and Alternative Landing

9.2.1 Ticket Services

9.2.1.1 In the event of a flight departure delay, cancellation, or alternative landing, the passenger may request an involuntary change or involuntary refund in accordance with Article 4.1.3 or 4.2.4 of these Conditions. If the passenger has accepted an alternative flight arranged by China United Airlines and subsequently requests a change or refund for personal reasons, the request will be processed in accordance with the relevant provisions for voluntary changes or voluntary refunds under Article 4.1.2 or 4.2.3 of these terms.

9.2.1.2 Unless otherwise specified, if a passenger voluntarily cancels their reservation or misses their flight for reasons not attributable to the carrier before China United Airlines announces a flight delay, cancellation (or other flight irregularities), any subsequent ticket refund, change, or endorsement will be handled according to the ticket's conditions of use; if a passenger has already processed a ticket change under the voluntary refund, change, and endorsement rules before China United Airlines announces the irregular flight information, the change fees and refund fees paid will not be refunded.

9.2.2 Information Services

If a China United Airlines flight is delayed on departure, departs early, or is cancelled, or in the event of an alternative landing, China United Airlines will provide flight status information as required by regulations.

9.2.3 Meal and Accommodation Services

9.2.3.1 If a flight is delayed or cancelled at the point of origin due to reasons attributable to China United Airlines, China United Airlines will provide passengers with meal or accommodation services in accordance with its regulations.

9.2.3.2 If a flight is delayed or cancelled at the point of origin due to reasons not attributable to China United Airlines, China United Airlines will assist passengers in arranging meals or accommodation, the costs of which shall be borne by the passengers themselves.

9.2.3.3 If a China United Airlines flight is diverted, or is delayed or cancelled at a transit point, China United Airlines will provide meal or accommodation services to passengers in accordance with its regulations, regardless of the reason.

9.2.4 Proof of Flight Delay or Cancellation

China United Airlines will provide a corresponding proof of delay or cancellation to passengers who require it. This written proof shall not serve as the basis for China United Airlines to process involuntary ticket changes, involuntary refunds, or provide related services and compensation to the passenger.

9.2.5 Compensation for Flight Delay

9.2.5.1 For flight delays caused by reasons attributable to China United Airlines, China United Airlines will provide a one-time compensation to the passenger for the losses incurred.

(1) For flight delays of 4 hours (inclusive) to 8 hours, the compensation standard is RMB 200;

(2) For flight delays of 8 hours (inclusive) or more, the compensation standard is RMB 400;

(3) Passengers holding infant tickets will be compensated at 10% of the above standards.

9.2.5.2 China United Airlines will provide compensation to passengers in the form of cash.

9.2.6 China United Airlines will provide services following a flight delay, cancellation, or alternative landing in accordance with Article 9.2 of these Conditions. Apart from this, China United Airlines will not assume any other liability. If applicable international conventions, laws, or administrative regulations have mandatory provisions regarding related matters for the flight, China United Airlines will provide services in accordance with the applicable international conventions, laws, or administrative regulations.

Article 10 Additional Services

10.1 Third-Party Services

10.1.1 When China United Airlines arranges for services other than air transportation provided by a third party for a passenger, or when China United Airlines issues a ticket or voucher for ground transportation, hotel reservations, tours, or vehicle rentals provided by a third party (non-aviation), in arranging such third-party services, China United Airlines acts only as an agent for the passenger and/or the third party and assumes no liability for such services or their quality. The terms and conditions of the third-party service provider will apply to that service.

10.1.2 For combined transport where a passenger travels from the point of origin to the destination partly by air and partly by other modes of transport, the provisions of these Conditions shall apply only to the air transport portion; however, when the other mode of transport is explicitly part of the contract of air carriage, these Conditions shall also apply to that other mode of transport in the absence of proof to the contrary.

10.1.3 Provided that the air transportation portion complies with the provisions of these Conditions, these Conditions shall not prevent the parties to the combined transport from including in the air transportation document conditions relating to other modes of transport.

10.2 Other Services

10.2.1 During the flight, China United Airlines will provide passengers with complimentary beverages or meals in accordance with its regulations and standards.

10.2.2 Unless otherwise specified, the cost of ground accommodation and transportation for passengers at connecting points of a connecting flight shall be borne by the passengers themselves.

10.2.3 In addition to transportation services, China United Airlines offers value-added differentiated product services, including but not limited to prepaid baggage product services, pre-selected meal services, etc. Passengers may voluntarily pay to select these value-added product services and may change or cancel them in accordance with the rules of the respective product.

10.2.4 When turbulence that may endanger passenger safety occurs on board, China United Airlines has the right to adjust the in-flight service content and procedures.

Article 11 Liability for Damages

11.1 Basic Principles

11.1.1 The liability of China United Airlines for damages incurred by passengers in domestic air transportation is governed by Chinese law and these Conditions; the liability of China United Airlines for damages incurred by passengers in international air transportation, for international air transportation as defined by international conventions, shall be borne by China United Airlines in accordance with the applicable international conventions and these Conditions; if it is not international air transportation as defined by international conventions, China United Airlines shall bear liability in accordance with applicable laws and these Conditions. China United Airlines is liable for compensation only for actual damage to passengers caused during the air transport activities actually performed by China United Airlines, in accordance with the conditions and liability limits stipulated by applicable laws or international conventions. Where applicable laws or applicable international conventions do not have provisions, the provisions of these Conditions shall apply. The liability of other carriers related to the passenger's journey is governed by the laws of their respective countries and the conditions of carriage of that carrier.

11.1.2 China United Airlines shall not be liable to the passenger for any loss arising from China United Airlines' compliance with, or the passenger's failure to comply with, laws, regulations, government rules, and provisions.

11.1.3 If the damage was caused or contributed to by the fault of the passenger or the claimant, the liability of China United Airlines shall be correspondingly waived or reduced in accordance with the provisions of applicable laws or international conventions.

11.1.4 China United Airlines shall be liable f or actual damages within the limits of liability for compensation stipulated by applicable laws or international conventions. In no event shall China United Airlines be liable for any indirect, punitive, exemplary, or other non-compensatory damages to the passenger (including baggage).

11.1.5 China United Airlines shall only be liable for damages in accordance with the law for the contract of air carriage it performs. Except as specifically provided by applicable law or international convention, when China United Airlines issues a ticket or checks baggage for carriage on the flights of another carrier, it does so only as an agent for that carrier.

11.1.6 Any liability or limitation of liability of China United Airlines under these Conditions shall also apply to its agents, employees, and representatives, as well as to any person whose aircraft is used by China United Airlines and their agents, employees, and representatives. The total amount of compensation payable by China United Airlines and the aforementioned agents, employees, representatives, and any such person shall not exceed the limit of liability applicable to China United Airlines.

11.1.7 These Conditions permit China United Airlines to benefit from any provision of applicable law or international convention that excludes or limits the liability of China United Airlines.

11.2 Passenger Personal Injury or Death

11.2.1 For personal injury or death of a passenger caused by an accident/event that takes place on board the aircraft or in the course of any of the operations of embarking or disembarking: if it is domestic air transportation, China United Airlines shall be liable in accordance with the "Civil Aviation Law of the People's Republic of China" and relevant regulations on the limits of liability for compensation of domestic air carriers; if it is international air transportation as defined by international conventions, China United Airlines shall be liable in accordance with the applicable international conventions; if it is not international air transportation as defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, China United Airlines shall be liable in accordance with the applicable legal provisions. However, China United Airlines shall not be liable for compensation if the personal injury, death, or aggravation of the passenger's condition is caused or contributed to by the passenger's age, mental or physical condition, or other reasons beyond the control of China United Airlines during transportation.

11.2.2 When a person other than the passenger claims compensation for the death or injury of the passenger, if it is proven that the death or injury was caused or contributed to by the passenger's own fault or other improper act or omission, the liability of China United Airlines shall be correspondingly waived or reduced to the extent of the fault or other improper act or omission that caused or contributed to such loss.

11.3 Baggage Loss

11.3.1 China United Airlines is not liable for the destruction, loss, or damage of a passenger's baggage if it is entirely caused by the inherent nature, quality, or defect of the baggage itself.

11.3.2 Except for loss caused by the negligence of China United Airlines, China United Airlines is not liable for damage to a passenger's carry-on baggage or baggage occupying a seat.

11.3.3 China United Airlines shall not be liable for compensation for injury to the passenger or damage to the passenger's baggage caused by their baggage or its contents. A passenger shall compensate China United Airlines or any other person for all losses and expenses incurred as a result of personal injury or property damage caused by their belongings to others or to China United Airlines.

11.3.4 For losses arising from the destruction, loss, or damage of checked baggage, as long as the accident/event causing the destruction, loss, or damage occurred on board the aircraft or at any time when the checked baggage was in the custody of China United Airlines: in domestic air transportation, China United Airlines shall be liable in accordance with the "Civil Aviation Law of the People's Republic of China" and the national regulations concerning the limits of liability for compensation of domestic air carriers; in international air transportation, China United Airlines shall be liable in accordance with the applicable international conventions; if it is not international air transportation as defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, China United Airlines shall be liable in accordance with the applicable legal provisions.

11.3.5 In cases where China United Airlines is liable for baggage compensation to the passenger in accordance with the provisions of these Conditions, China United Airlines shall be liable for baggage compensation for actual damages within the following specified limits of liability: in domestic air transportation, the compensation amount for loss of checked baggage is RMB 100 per kilogram, and if the value of the baggage is lower than the above limit, compensation shall be based on the actual value; the maximum compensation amount for a passenger's carry-on baggage shall not exceed RMB 3,000; in international air transportation, China United Airlines' liability for a passenger's checked and carry-on baggage shall be limited to the liability limits for compensation stipulated by the applicable Montreal Convention, Hague Protocol, or Warsaw Convention. If it is not international air transportation as defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, China United Airlines shall be liable in accordance with the applicable legal provisions.

11.3.6 If the weight of the baggage is not recorded on the baggage identification tag, the total weight of the checked baggage shall be deemed not to exceed the applicable free baggage allowance for the respective class of service as stipulated by China United Airlines.

11.3.7 If a passenger includes in their baggage any items listed in Article 7.1 of these Conditions that are not permitted to be transported as baggage, and/or items listed in Article 7.2.1 of these Conditions that can only be transported as carry-on baggage, and any loss, damage, or confiscation occurs, or if such items cause damage to other baggage, China United Airlines shall not be liable, except as otherwise provided by Chinese laws and international conventions.

11.3.8 When compensation is made for lost baggage, the excess baggage fee collected for that baggage will be refunded.

11.3.9 The acceptance of checked baggage by the passenger without complaint is prima facie evidence that the checked baggage has been delivered in good condition and in conformity with the document of carriage. If damage to checked baggage occurs, the passenger must complain to China United Airlines immediately upon discovery of the damage, and at the latest, within 7 days from the date of receipt of the checked baggage; if checked baggage is delayed, the complaint must be made at the latest, within 21 days from the date on which the checked baggage has been placed at the passenger's disposal.

Any complaint must be made in writing on the document of carriage or in another written form within the time limits prescribed above. Unless there is fraud on the part of China United Airlines, if the passenger fails to make a complaint within the time limits prescribed above, no action for a claim may be brought against China United Airlines.

11.4 For losses caused by delay to passengers and baggage in air transportation, China United Airlines will provide reasonable compensation in accordance with the provisions of applicable laws, international conventions, or these Conditions. However, for losses resulting from flight delays caused by factors beyond the control or avoidance of China United Airlines, and where China United Airlines proves that it or its employees and agents have taken all reasonably required measures to avoid the loss or that it was impossible to take such measures, it shall not be liable for compensation. After a flight delay or cancellation, if a passenger fails to take appropriate measures, resulting in an increase in the loss, they may not claim compensation from China United Airlines for the increased loss.

Article 12 Passenger Complaints

12.1 Complaint Hotline: 400-102-6666
1 2.2 Complaint E-mail Address: P_YIJIAN@ceair.com

Article 13 Definitions

The following terms in these Conditions shall have the meanings set forth below, unless the context otherwise requires or specifies:

13.1 "China United Airlines" is the abbreviation for China United Airlines Co., Ltd.; its airline designator code is: KN.

13.2 "Passenger" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of China United Airlines as indicated on a ticket or other document of carriage.

13.3 "Domestic Air Transportation", abbreviated as "Domestic Transportation", means air transportation in which, according to the contract of carriage for passengers, the place of departure, any stopping place, and the place of destination are all situated within the territory of the People's Republic of China, but does not include regional transportation.

13.4 "International Air Transportation", abbreviated as "International Transportation", means air transportation in which, according to the contract of air carriage entered into by the passenger, the place of departure, any agreed stopping place, or the place of destination is not situated within the territory of the People's Republic of China, whether or not there is a break in the transportation or a transfer.

13.5 "Regional Transportation" refers to air transportation involving special territories within China. This includes: the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan, China.

13.6 "Convention" means whichever of the following instruments is applicable to the carriage in question:

the Convention for the Unification of Certain Rules for International Carriage By Air signed at Warsaw on October 12, 1929 (hereinafter referred to as the "Warsaw Convention");

the Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on October 12, 1929, done at The Hague on September 28, 1955 (hereinafter referred to as the "Hague Protocol");

the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on May 28, 1999 (hereinafter referred to as the "Montreal Convention").

13.7 "Carrier" means a public air transport enterprise that, for profit, transports passengers and baggage by civil aircraft.

13.8 "Contracting Carrier" means the carrier that enters into a contract of air carriage with a passenger using its own tickets and ticket numbers.

13.9 "Actual Carrier" means the carrier that performs the relevant transportation under the authority of the contracting carrier.

13.10 "Flight" means a flight operated by an aircraft on a prescribed route, date, and time.

13.11 "Connecting Flight" means two or more flights listed in a single contract of carriage.

13.12 "Code-sharing Flight" means a flight on which China United Airlines uses its own company code on another carrier's flight through an agreement, or a flight on which multiple air transport enterprises use their respective flight numbers on the same flight.

13.13 "Ticket" means the document sold or recognized by China United Airlines or its sales agent, which serves as prima facie evidence of the conclusion of the contract of air carriage for passengers and the conditions of the contract of carriage, including paper tickets and electronic tickets.

13.14 "Flight Coupon" means that portion of the paper ticket that bears the notation "good for passage", or in the case of an Electronic Ticket, the electronic data display stored in the air transport enterprise's database, which indicates that the passenger named thereon is entitled to be carried on the flight between the points specified thereon.

13.15 "Physical Cabin" refers to the class of service divided according to the aircraft cabin layout, including Deluxe Business Class, Business Class, Super Economy Class, and Economy Class.

13.16 "Class of Service" refers to the class of service code specified on the passenger's ticket.

13.17 "Fare" means the price, charges, and their conditions of use published by China United Airlines.

13.18 "Ticket Price" means the price charged by the carrier for the service of transporting a passenger by civil aircraft from the airport of departure to the airport of destination. It does not include taxes and fuel surcharges collected in accordance with national regulations.

13.19 "Normal Fare" means the highest adult fare for a single physical cabin during the fare application period, including the corresponding child and infant fares.

13.20 "Special Fare" means any fare other than a normal fare, which is subject to restrictive conditions of use.

13.21 "Valid Identification Document" means a valid document prescribed by the competent government authorities to prove the passenger's identity, which must be presented when purchasing a ticket and checking in for a flight:

For domestic transportation, this includes, but is not limited to: Resident ID Card, Residence Permit for Hong Kong, Macao, and Taiwan Residents, a valid passport that can be used according to regulations, Officer's Certificate, Conscript's Certificate, Police Officer's Certificate, Armed Police Soldier's Certificate, household registration book for minors under sixteen years of age, etc.;

For international or regional transportation, this includes but is not limited to: a valid (visaed) passport, travel documents for residents of Hong Kong and Macao and Taiwan compatriots, seaman's book, etc.

13.22 "Valid Travel Document" means a valid identification document and all other entry, exit, transit, health, and other documents required by the laws, regulations, orders, or other provisions of the relevant country or region.

13.23 "Reservation" means the reservation of a class of service for a passenger or of weight and volume for baggage (excluding a specific seat number).

13.24 "Issuing a Ticket" means entering into a contract of air carriage with a passenger using the carrier's tickets and ticket numbers.

13.25 "Electronic Ticket Itinerary/Receipt for Air Transportation" is a payment voucher provided by China United Airlines or its air sales agent to the passenger for the purchase of an electronic ticket, which also serves to remind the passenger of their itinerary.

13.26 "China United Airlines Sales Agent" means an enterprise established in accordance with applicable law that has signed a sales agency agreement with China United Airlines to act as an agent for China United Airlines in the business of selling public air transportation services as agreed in the agreement.

13.27 "China United Airlines Regulations" means, in addition to these Conditions, all rules published by China United Airlines for the purpose of carrying out the transportation of passengers and their baggage, which are in effect on the date of ticket issuance, including special fares and their fare rules.

13.28 "Day" means a calendar day, not a working day; a week consists of seven days. However, when determining the validity period of a ticket, the date of ticket issuance and the date of commencement of the first journey are not counted. When notifying a passenger, the date of dispatch of the notice is not counted.

13.29 "Voluntary Ticket Change" means a passenger's request to change their ticket for their own reasons.

13.30 "Involuntary Ticket Change" means a situation where a passenger changes their ticket due to circumstances such as a flight cancellation, flight departure delay, early flight departure, change of route, or change of class of service by China United Airlines, or if China United Airlines is unable to operate the original flight.

13.31 "Voluntary Refund" means a passenger's request for a refund for their own reasons.

13.32 "Involuntary Refund" means a situation where a passenger requests a refund due to circumstances such as a flight cancellation, flight departure delay, early flight departure, change of route, or change of class of service by China United Airlines, or if China United Airlines is unable to operate the original flight.

13.33 "Endorsement" means a change of the carrier specified on the ticket.

13.34 "Reasons Attributable to China United Airlines" means reasons related to the internal management of China United Airlines, including aircraft maintenance, flight dispatch, and crew scheduling.

13.35 "Reasons Not Attributable to China United Airlines" means other reasons not related to the internal management of China United Airlines, including weather, unforeseen events, air traffic control, security checks, passengers, etc.

13.36 "Stopover" means a scheduled stop on a passenger's journey, at a point between the place of departure and the place of destination, which is arranged in advance with the consent of China United Airlines.

13.37 "Transit Point" or "Transit" means a scheduled stop on the passenger's route, other than the place of departure and the place of destination.

13.38 "Check-in Deadline" means the latest time specified by China United Airlines for passengers to complete check-in procedures.

13.39 "No-show" means a passenger who fails to board a flight because they did not complete check-in procedures by the specified time or because their identification documents do not meet the requirements.

13.40 "Failure to Board" means a passenger who, after completing check-in procedures or during a transit stop, fails to board the specified flight.

13.41 "Boarding the Wrong Flight" means a passenger who boards a flight that is not the one specified on their ticket.

13.42 "Missed Connection" means a situation in a connecting flight contract of carriage where a passenger is unable to catch a confirmed connecting flight at a connection point due to the delay or cancellation of a preceding flight.

13.43 "Reached X years of age" refers to the calculation based on the Gregorian calendar year, month, and day, starting from the day of the birthday.

13.44 "Child Passenger" means a passenger who has reached the age of 2 but has not yet reached the age of 12 on the date of commencement of air transportation.

13.45 "Unaccompanied Minor" means a child who, on the date of commencement of travel, is five years of age or older but under twelve years of age, and is not accompanied in the same class of service by a passenger who is eighteen years of age or older and has full legal capacity and the ability to escort them.

13.46 "Infant Passenger" means a passenger who has reached the age of 14 days but has not yet reached the age of 2 on the date of commencement of air transportation.

13.47 "Baggage" means the articles, effects and other personal property of a passenger, which are necessary or appropriate for wear, use, comfort or convenience in connection with the trip, and which the carrier agrees to transport, including both the passenger's checked and carry-on baggage.

13.48 "Checked Baggage" means baggage of which China United Airlines takes sole custody and for which China United Airlines has issued a baggage document.

13.49 "Carry-on Baggage" means baggage for which the passenger is solely responsible for taking care of.

13.50 "Free Baggage Allowance" means the limit of baggage that a passenger may check in for free according to the regulations of China United Airlines.

13.51 "Baggage Check" means the portions of the ticket which relate to, or are combined with the ticket as, prima facie evidence of the contract for the check-in and carriage of baggage.

13.52 "Assistive Device for Passengers with Disabilities" means equipment that helps a passenger with a disability to cope with their disability, such as for hearing, seeing, communicating, and moving.

13.53 "Small Animal" means a small animal transported by a passenger, limited to domesticated cats and dogs.

13.54 "Force Majeure" means an objective situation that cannot be foreseen, avoided, or overcome, the consequences of which could not have been avoided even if all reasonable measures had been taken.

13.55 "Overbooking" refers to the practice of a carrier selling more tickets than the actual number of available seats on a particular flight in order to avoid seat wastage.

13.56 "Volunteer" means a passenger who responds to the carrier's call and is willing to accept the compensation offered by the carrier and give up their confirmed seat on a flight.

13.57 "Scheduled Departure Time" means the departure time approved by the flight schedule management authorities.

13.58 "Scheduled Arrival Time" means the arrival time approved by the flight schedule management authorities.

13.59 "Early Flight" means a situation where the scheduled departure time of a flight is earlier than the scheduled departure time listed on the ticket.

13.60 "Flight Departure Delay" means a situation where the actual departure time of a flight (when the chocks are removed) is more than 15 minutes later than the scheduled departure time.

13.61 "Flight Arrival Delay" means a situation where the actual arrival time of a flight (when the chocks are in place) is more than 15 minutes later than the scheduled arrival time.

13.62 "Flight Cancellation" means the cessation of a previously planned flight or a flight that is stopped from operating due to a delay or an anticipated delay.

Article 14 Effectiveness and Amendment

14.1 Effective Date

These Conditions shall take effect from October 31st, 2025, and the "General Conditions for Domestic Transportation of Passengers and Baggage of China United Airlines Co., Ltd." implemented from August 30, 2024, and the "General Conditions for International Transportation of Passengers and Baggage of China United Airlines Co., Ltd." implemented from August 30, 2024, shall be repealed simultaneously.

14.2 Changes and Modifications

14.2.1 China United Airlines may modify these Conditions without notice in accordance with the procedures prescribed by the Civil Aviation Administration of China (CAAC), but such modifications shall not apply to passengers who have already purchased tickets before the modification.

14.2.2 No agent, employee, or representative of China United Airlines has the authority to alter, modify, or waive any provision of these Conditions.