1.适用范围
1.1中国联合航空有限公司以下简称中联航或KN。
1.2本总则适用于散客乘坐中联航实际运营的国际/地区航班，或中联航与其它承运人合作的挂*KN航班号的代码共享航班（以下简称代码共享航班），以及上述航班与其它承运人联运的行程（不涉及SPA运价）。
1.3生效日期：适用于2026年09月01日零时（含）以后填开的客票。
2.票证使用
2.1适用票本：通过ATPCO等发布的运价和税费销售的中联航国际票证(代码：822)填开的客票。
2.2客票须按顺序使用，不可跳段使用。未按顺序使用的客票, 中联航不予承运，票款及燃油附加费不退，仅退还未使用的政府税费。对于恶意弃乘，中联航有权拒绝承运，并保留要求旅客或相关销售单位补足已使用航段物理舱位最高运价和税费差额的权利。
2.3代理单位填开822票证销售中联航客票的，不得作废（VOID）票证,不允许填开OPEN客票。
3.客票有效期
3.1.旅客应在客票有效期内，完成客票上列明的全部航程。
3.2除另有规定外，客票有效期的计算，自首次旅行开始、购票或重新出票次日零时（含）起至有效期满之日的二十四时（不含）为止。
有效期计算方式如下：
3.2.1客票部分使用后，客票有效期自首次旅行次日零时（含）起开始计算一年内有效。无论后续该客票是否变更，客票有效期的起始日期不变；
3.2.2客票全部未使用时：
3.2.2.1客票有效期自购票次日零时（含）起开始计算一年内有效；
3.2.2.2如旅客申请变更客票，且产生新的客票号，客票有效期将从新客票出票次日零时（含）起开始计算。
3.3特种票价的客票有效期按照该特种票价的运价规则规定的有效期计算。
4.适用单位
中联航直属售票单位和授权的销售代理人。
5.舱位序列：各物理等级从上至下依次降低；同物理等级内的各子舱位从左至右依次降低。
6.税费
6.1客票的政府税费和附加费以订座系统的计算结果为准。如无特殊规定，所有公布的运价均不含税和各类附加费。
6.2除燃油附加费和退改手续费以外，中联航代收的政府、其它有关当局或者机场经营人征收的税款或者费用，下文简称为“政府税费”。
6.3 税费退款原则
6.3.1 税款部分不参与票价计算结果，即无论票价部分应退金额是否出现负数，未使用的税款退还旅客。
6.3.2 政府规定不允许退还的税款不能退。
6.3.3 按照运价政策规定可退款的机票，应从可退票款中扣除退票费，未使用航段的燃油附加费及政府税费应全额退还。
6.3.4 按照运价政策规定不允许退票的航段（未使用或已部分使用），可退还未使用航段的燃油附加费及政府税费。
7儿童/婴儿客票
7.1有成人陪伴儿童和婴儿客票的订座，必须与同行成人的订座在同一舱位等级。
7.2儿童/婴儿客票运价
7.2.1有成人陪伴儿童
根据订座,以QTE:CH/KN或XS:FSI CH/KN或其它指令,计算有成人陪伴儿童的适用运价和税费。有成人陪伴儿童票价取外放最低舱位票价的75%，或以系统显示为准。
7.2.2无成人陪伴儿童（UM）
根据订座,以QTE:UNN/KN或XS:FSI UNN/KN或其它指令，计算无成人陪伴儿童客票运价和税费,以系统显示的适用运价为准。无成人陪伴儿童票价同成人公布运价100%，或以系统显示为准。
7.2.3不占座婴儿
根据同行成人订座,以QTE:INF/KN、或XS:FSI INF/KN或其它指令，计算不占座婴儿客票运价和税费。不占座婴儿票价取外放最低舱位票价的10%，或以系统显示为准。
7.3儿童退改签规则依成人退改规则办理，不占座婴儿退改签不收手续费。
7.4 关于儿童/婴儿客票燃油附加费和政府税费的收取
7.4.1 儿童客票的燃油附加费收取标准同成人，免收民航发展基金（机场建设税），其它政府税费根据各国机场规定执行。
7.4.2 不占座婴儿免收燃油附加费和民航发展基金（机场建设税），其它政府税费根据各国机场规定执行。
8.自愿变更和自愿退票
8.1 原则
优先使用中航信自动客票退改签功能(Ticket Refund & Reissue)，以下简称“TRR”，办理客票的自愿变更，以TRR显示结果为准。
不能使用TRR办理自愿变更的客票，按客票签注栏内的规定办理客票的自愿变更；若客票签注栏因差错未填写，或填写错误（自动出票除外），由出票单位承担相应责任及由此产生的一切费用。
8.2退改手续费
8.2.1 按计次方式收取退改手续费。具体金额以公布的运价规则或订座系统显示的运价规则为准；
8.2.2 按运价计算组收取退改手续费。多个运价计算组适用不同退改手续费时，取高收取。
8.2.3 以中联航国际票证填开的、全程为中国境内段航程的客票，未使用航段的自愿退改手续费按CAT16.PENALTIES-CHANGES/CANCEL收取。
8.3自愿变更
8.3.1自愿变更是指旅客因其自身原因要求变更舱位等级、时刻、乘机日期等内容。如果旅客指定的时间范围内无可用于变更的航班或座位或旅客要求降低舱位等级，旅客按自愿退票办理。
8.3.2旅客提出自愿变更客票的，在航班有可利用座位的条件下，按照所购客票对应的客票使用条件办理（见8.2款）。旅客须承担由此产生的变更手续费、票价、政府税费及燃油附加费差额等。运价差额少补多不退。
8.3.3自愿签转：旅客提出自愿变更承运人，按自愿退票办理。
8.3.4 不允许自愿变更旅行路线（REROUTING）。
8.4 自愿退票
8.4.1客票全部未使用，依据系统公布的运价规则，按客票实付运价和税费总额，扣除相对应退票费，退余额。
8.4.2按顺序已使用部分客票，按客票实付运价和税费总额，依据系统公布的运价规则，扣除已使用航段相应舱位单程公布运价和税费，再扣除未使用航段退票费，退余额。
8.4.3运价组合中未使用部分含有“不得退票”航段，计算应退余额时，需再扣除原客票未使用部分“不得退票”航段的实付运价，未使用的燃油附加费和政府税费退回。
8.4.4按上述规定计算出的应退余额为负值或小于未使用航段的税时,仅退未使用的燃油附加费和政府税费。
9.1因航班出港延误、取消、航班出港提前、航程改变、物理舱位等级降低或者承运人无法运行原航班等情况旅客要求变更客票，可办理一次非自愿变更；若旅客要求退票，按非自愿退票办理。
9.2非自愿变更
9.2.1航班非自愿变更日期及航班范围
9.2.1.1免费变更至原航班前后7天内的旅客可接受航班。如旅客需变更至超出原航班前后7天的航班，按自愿变更办理。如原航班前后7天内的航班无可利用座位，则允许免费变更至最近的可利用航班。免费变更次数限一次。
9.2.1.2非自愿签转：由于中联航原因导致旅客非自愿变更客票，可在征得旅客及有关承运人同意后，办理非自愿签转，将旅客运达目的地或中途分程地（签转仅限于与中联航有结算协议的航空运输企业的航班，按照不正常航班签转协议办理，且签转航程仅限与原客票列明航程一致）。
9.2.2非自愿降舱
由于9.1款所列原因导致旅客所享受的物理舱位等级低于客票所对应的物理舱位等级，中联航将向旅客退还相应的票价差额。
9.3 非自愿退票
9.3.1客票全部未使用，退还全部票价和可退还的政府税费及燃油附加费，按政府规定不允许退还的政府税费和已收取的变更费（包括多次变更费）不退,但可退还最后一次变更费。
9.3.2客票已部分使用，退还未使用航段相应票价和可退还的政府税费及燃油附加费，但所退金额不得超过实付票款金额，按政府规定不允许退还的政府税费和已收取的变更费（包括多次变更费）不退，但可退还最后一次变更费。
9.3.3运价组合中未使用部分含有“不得退票”航段，计算应退余额时，需再扣除原客票未使用部分“不得退票”航段的实付运价，退回未使用的燃油附加费和政府税费。（同8.4.3款）
9.3.4 按上述规定计算出的应退余额为负值或小于未使用航段的税时,仅退未使用的燃油附加费和政府税费。（同8.4.4款）
10.其它退改场景
10.1 自愿变更后自愿退票
换开后的新客票按照8.4款自愿退票规则办理，以提出自愿退票的时间和最后一次自愿变更后的航班计飞时间计算退票手续费，变更费（包括多次变更费）不予退还，退还未使用的政府税费、燃油附加费和票款余额。
10.2 自愿变更后非自愿退票
自愿变更过的客票（包括多次变更），退还最后一次变更费、未使用的政府税费、燃油附加费和票款余额。
10.3 非自愿变更后自愿变更
按8.3款自愿变更办理，变更费的计算，以最后一次非自愿变更后的航班时间和提出自愿变更的时间为准。
10.4非自愿变更后自愿退票
符合9.1款非自愿退改场景的客票，旅客提出非自愿变更并确认航班，或中联航已经将旅客保护至其他航班（包括其他公司承运的航班）并得到旅客或购票人确认，旅客又提出退票的，按8.4款自愿退票办理，以最后一次非自愿变更后的航班时间和提出自愿退票的时间为准，计算退票手续费。
11.中转联程
11.1 旅客购买联程航班时应了解并遵循各地机场规定的航班最短衔接时间。国际中转联程最短衔接时间（MCT）原则上不低于180分钟（系统中另有MCT标准的，以实时系统MCT为准），最长不超过24小时。
11.2 同一本中联航中转客票（包括连续客票，以822票本填开）发生不正常航班时，连续行程中的未使用航段，可按非自愿改期、签转（限航司原因造成的航班不正常）或非自愿退票办理。
11.3.国际通程票价计算
11.3.1使用系统运价销售的客票，客票FC项可明确显示对应航段票价时，按FC项显示结果办理。
11.3.2若客票FC项未显示对应航段票价时，即非分段相加票价，采用里程分摊的方法计算各航段的票价，以XS FSM（单位：英里）指令反馈为准。
示例：航程A-C，B为中转点，计算B-C段运价：
| 航程 | FSM（英里） | 票价（元） |
| A-C | - | 900 |
| A-B | 640 | - |
| B-C | 360 | - |
12.补充说明
12.1本条件未作规定的内容以及特殊情况下的旅客非自愿变更、签转、退票等业务以及相关定义，参照《中国联合航空旅客、行李（国际）运输总条件》及中联航业务通告等的有关规定执行。
12.2特殊票价产品的退改规则按照相关产品的规则执行。
China United Airlines Fare Rules
(International) (Third Edition)
1. Scope of Application
1.1 China United Airlines Co., Ltd. is hereinafter referred to as
"China United Airlines" or "KN".
1.2 These General Rules apply to individual passengers traveling on China United Airlines' internationally/regionally operated flights, or code-share flights operated under the KN flight number in cooperation with other carriers (hereinafter referred to as "code-share flights"), as well as itineraries involving connecting transportation with other carriers on the above flights (not involving SPA fares).
1.3 Effective Date: Applicable to tickets issued on or after 00:00 (inclusive) on September 1, 2026.
2. Ticket Use
2.1 Applicable Ticket Stock: Tickets issued on China United Airlines international ticket stock (code: 822) sold with fares and taxes published via ATPCO, etc.
2.2 Tickets must be used in sequence; segments cannot be skipped. If a ticket is not used in sequence, China United Airlines will not carry the passenger, and the fare and fuel surcharge are non-refundable; only unused government taxes and fees will be refunded. For malicious segment skipping, China United Airlines reserves the right to refuse carriage and to demand that the passenger or relevant sales entity compensate the difference between the highest fare for the physical cabin class of the used sector and the applicable taxes and fees.
2.3 When agents issue 822 tickets for China United Airlines, they shall not void such tickets and are not permitted to issue OPEN tickets.
3. Ticket Validity
3.1 Passengers must complete all segments listed on the ticket within the ticket's validity period.
3.2 Unless otherwise specified, the validity period of a ticket shall be calculated from 00:00 (inclusive) of the day following the first travel date, the date of purchase, or the date of re-issuance, until 24:00 (exclusive) of the expiration date. Validity is calculated as follows:
3.2.1 After a ticket has been partially used, the ticket validity
period shall be one year from 00:00 (inclusive) of the day following the first travel date. Regardless of any subsequent changes to the ticket, the starting date of the validity period remains unchanged.
3.2.2 For completely unused tickets:
3.2.2.1 The ticket validity period shall be one year from 00:00 (inclusive) of the day following the date of purchase.
3.2.2.2 If the passenger requests a change to the ticket and a new ticket number is generated, the ticket validity period shall be calculated from 00:00 (inclusive) of the day following the issuance date of the new ticket.
3.3 The validity of special fare tickets shall be calculated according to the rules specified for that special fare.
4. Applicable Parties
China United Airlines' direct sales offices and authorized sales agents.
6. Taxes and Fees
6.1 Government taxes, fees, and surcharges on the ticket shall be calculated based on the reservation system's results. Unless otherwise specified, all published fares are exclusive of taxes and various surcharges.
6.2 In addition to fuel surcharges and change/cancellation fees, taxes or charges levied by governments, other relevant authorities, or airport operators and collected by China United Airlines are hereinafter referred to as "government taxes and fees".
6.3 Tax and Fee Refund Principles
6.3.1 Taxes and fees are not included in the fare calculation; therefore, unused taxes and fees shall be refunded regardless of whether the refundable fare amount is negative.
6.3.2 Taxes and fees that are non-refundable as stipulated by
government regulations shall not be refunded.
6.3.3 For tickets refundable according to fare policy, the refund fee shall be deducted from the refundable ticket amount. Unused fuel surcharges and government taxes/fees for the unused segments shall be fully refunded.
6.3.4 For segments (unused or partially used) that are non-refundable according to fare policy, the unused fuel surcharges and government taxes/fees for those segments shall be refunded.
7. Child/Infant Tickets
7.1 Reservations for accompanied children and infants must be in the same cabin class as the accompanying adult.
7.2 Child/Infant Fare Application
7.2.1 Accompanied Child
Calculate the applicable fare and taxes for an accompanied child using QTE: CH/KN, XS: FSI CH/KN, or other commands based on the booking. The fare for an accompanied child is 75% of the lowest available published fare, or as displayed by the system.
7.2.2 Unaccompanied Minor (UM)
Calculate the fare and taxes for an unaccompanied minor using
QTE: UNN/KN, XS: FSI UNN/KN, or other commands based
on the booking, using the applicable fare as displayed by the system. The fare for an unaccompanied minor is 100% of the adult published fare, or as displayed by the system.
7.2.3 Infant Not Occupying a Seat
Calculate the fare and taxes for an infant not occupying a seat using QTE: INF/KN, XS: FSI INF/KN, or other commands based on the booking of the accompanying adult. The fare for an infant not occupying a seat is 10% of the lowest available published fare, or as displayed by the system.
7.3 Child change/cancellation rules follow the adult change/cancellation rules. No fees apply for changes or cancellations for infants not occupying a seat.
7.4 Collection of Fuel Surcharges and Government Taxes/Fees for Child/Infant Tickets
7.4.1 The fuel surcharge for child tickets is the same as for adults. The Civil Aviation Development Fund (airport construction tax) is exempted. Other government taxes/fees apply according to the regulations of respective countries/airports.
7.4.2 Infants not occupying a seat are exempt from fuel surcharges and the Civil Aviation Development Fund (airport construction tax). Other government taxes/fees apply according
to the regulations of respective countries/airports.
8. Voluntary Changes and Voluntary Refunds
8.1 Principles
Priority shall be given to using the TravelSky Automated Ticket Refund & Reissue (TRR) function for voluntary changes to tickets, and the TRR result shall prevail.
For tickets where voluntary changes cannot be processed via TRR, changes shall be processed according to the endorsements on the ticket. If the endorsement box is incorrectly left blank or filled in erroneously (excluding automated ticketing), the issuing entity shall bear the corresponding liability and all resulting costs.
8.2 Change/Cancellation Fees
8.2.1 Change/cancellation fees are charged per occurrence. The specific amount is based on the published fare rules or the fare rules displayed in the reservation system.
8.2.2 Change/cancellation fees are charged per fare calculation group. If multiple fare calculation groups are subject to different change/cancellation fees, the highest fee shall apply.
8.2.3 For tickets issued on China United Airlines international ticket stock for journeys entirely within Mainland China,
voluntary change/cancellation fees for unused segments shall be charged according to CAT16. PENALTIES - CHANGES/CANCEL.
8.3 Voluntary Changes
8.3.1 A voluntary change is a change requested by the passenger for personal reasons, such as cabin class, schedule, or travel date. If no flight or seat is available for the change within the passenger's requested timeframe, or if the passenger requests a downgrade, the change shall be processed as a voluntary refund.
8.3.2 When a passenger requests a voluntary change, subject to seat availability on the requested flight, the change shall be processed according to the fare conditions applicable to the purchased ticket (see Section 8.2). The passenger shall bear the resulting change fee, fare difference, government taxes/fees, and fuel surcharge differences. Fare differences are collectable but not refundable.
8.3.3 Voluntary Endorsement: If a passenger requests a change of carrier voluntarily, it shall be processed as a voluntary refund.
8.3.4 Voluntary rerouting is not permitted.
8.4 Voluntary Refunds
8.4.1 For completely unused tickets, the refund amount is the balance remaining after deducting the applicable cancellation
fee from the total paid fare and taxes/fees, according to the fare rules published by the system.
8.4.2 For partially used tickets, the refund amount is the balance remaining after deducting the applicable one-way published fare and taxes/fees for the used segments, and the cancellation fee for the unused segments, from the total paid fare and taxes/fees, according to the fare rules published by the system.
8.4.3 If an unused portion of a fare combination includes a "non-refundable" segment, the paid fare for that "non-refundable" unused segment must also be deducted from the refundable balance. Unused fuel surcharges and government taxes/fees for those segments will be refunded.
8.4.4 If the refundable balance calculated according to the above rules results in a negative value or is less than the taxes for the unused segments, only the unused fuel surcharges and government taxes/fees will be refunded.
9. Involuntary Changes and Involuntary Refunds
9.1 If a passenger requests a change due to flight delays, cancellations, early departure, schedule changes, downgrade in physical cabin class, or the carrier's inability to operate the original flight, one involuntary change may be processed. If the
passenger requests a refund, it shall be processed as an involuntary refund.
9.2 Involuntary Changes
9.2.1 Involuntary Change Date and Flight Scope
9.2.1.1 Free change to an acceptable flight within 7 days before or after the original flight's departure date. If the passenger requests a change to a flight beyond the 7-day window, it will be treated as a voluntary change. If no seats are available on any acceptable flight within the 7-day window, a free change to the nearest available flight is permitted. The free change is limited to one occurrence.
9.2.1.2 Involuntary Endorsement: If an involuntary change is caused by China United Airlines, the airline may, with the passenger's consent and agreement from the relevant carrier, process an involuntary endorsement to transport the passenger to their destination or stopover point. Endorsement is limited to flights operated by air carriers with an interline agreement with China United Airlines, handled according to the irregular operations endorsement agreement, and the endorsed routing must be consistent with the routing specified on the original ticket.
9.2.2 Involuntary Downgrade
If, due to reasons listed in Section 9.1, the physical cabin class received by the passenger is lower than the physical cabin class corresponding to the ticket, China United Airlines will refund the corresponding fare difference to the passenger.
9.3 Involuntary Refunds
9.3.1 For completely unused tickets, the full fare and refundable government taxes/fees and fuel surcharge will be refunded. Government taxes/fees that are non-refundable as per government regulations and change fees already collected (including multiple change fees) are non-refundable, except the last change fee is refundable.
9.3.2 For partially used tickets, the fare for the unused segments and refundable government taxes/fees and fuel surcharge will be refunded, provided the refunded amount does not exceed the total fare paid. Government taxes/fees that are non-refundable as per government regulations and change fees already collected (including multiple change fees) are non-refundable, except the last change fee is refundable.
9.3.3 If an unused portion of a fare combination includes a "non-refundable" segment, the paid fare for that "non-refundable" unused segment must also be deducted from
the refundable balance. Unused fuel surcharges and government taxes/fees for those segments will be refunded (same as Section
8.4.3).
9.3.4 If the refundable balance calculated according to the above rules results in a negative value or is less than the taxes for the unused segments, only the unused fuel surcharges and government taxes/fees will be refunded (same as Section 8.4.4).
10. Other Change/Refund Scenarios
10.1 Voluntary Refund after Voluntary Change
For reissued new tickets, voluntary refunds shall be processed according to the rules in Section 8.4. The refund fee shall be calculated based on the time of the voluntary refund request and the departure time of the flight after the last voluntary change. Change fees (including multiple change fees) are non-refundable. Unused government taxes/fees, fuel surcharge, and remaining fare balance will be refunded.
10.2 Involuntary Refund after Voluntary Change
For tickets that have undergone voluntary change(s) (including multiple changes), the last change fee, unused government taxes/fees, fuel surcharge, and remaining fare balance will be refunded.
10.3 Voluntary Change after Involuntary Change
Voluntary changes shall be processed according to Section 8.3. The change fee calculation shall be based on the flight time after the last involuntary change and the time of the voluntary change request.
10.4 Voluntary Refund after Involuntary Change
For tickets eligible under the involuntary change/refund scenario in Section 9.1, if the passenger requests an involuntary change, confirms a new flight, or if China United Airlines has protected the passenger onto another flight (including flights operated by other carriers) with the passenger's or purchaser's confirmation, and the passenger subsequently requests a refund, it shall be processed as a voluntary refund according to Section 8.4. The refund fee shall be calculated based on the flight time after the last involuntary change and the time of the voluntary refund request.
11. Interline Transfers/Connections
11.1 Passengers purchasing connecting flights should be aware of and comply with the minimum connecting times stipulated by airport authorities. The minimum connecting time (MCT) for international connecting flights is generally no less than 180
minutes (unless a different MCT is specified in the system, in which case the system's real-time MCT prevails) and no more than 24 hours.
11.2 In the event of irregular operations on a single China United Airlines connecting ticket (including consecutive tickets issued on 822 stock), the unused segments in the consecutive itinerary may be subject to involuntary rebooking, endorsement (limited to irregular operations caused by the airline), or involuntary refund.
11.3 International Through Fare Calculation
11.3.1 For tickets sold using system fares, if the Fare Calculation (FC) line clearly shows the corresponding fare for each segment, the FC line result shall be used for processing.
11.3.2 If the FC line does not show the corresponding fare for each segment (i.e., non-add-on fare), the fare for each segment shall be calculated using the mileage pro-ration method, based on the XS FSM (unit: miles) command response.
Example: Itinerary A-C, with B as the connecting point. Calculate the fare for segment B-C:
| Journey | FSM (mile) | Price (CNY) |
| A-C | - | 900 |
| A-B | 640 | - |
| B-C | 360 | - |
12. Supplementary Provisions
12.1 Matters not covered by these conditions, as well as involuntary changes, endorsements, refunds, and related definitions under special circumstances, shall be handled in accordance with the relevant provisions of the "China United Airlines General Conditions of Carriage (Passenger and Baggage) (International)" and China United Airlines business notices.
12.2 The change and refund rules for special fare products shall be governed by the rules of those specific products.
12.3 The Rules are written in Chinese and translated into other language versions. When the Chinese version is inconsistent with other language versions, the former shall prevail.
历史版本：国际运价使用规则（第二版）
